Samantha Chandler
Antioch,TN
Summary
Results-driven Patient Transport Dispatcher with expertise in logistics and customer service. Skilled in communication and compliance, enhancing dispatch reliability and customer satisfaction. Strong background in emergency response, route optimization, and complaint resolution, contributing to operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Transport Dispatcher
Vanderbilt Medical Center
Nashville, Tennessee
02.2022 - Current
- Updated transportation software to ensure accurate schedule and route information.
- Responded promptly to emergency situations such as breakdowns or accidents involving trucks.
- Informed customers of expected shipment arrival times to enhance transparency.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Resolved customer complaints through direct communication to improve satisfaction.
Team Lead
Newks Eatery Cafe
Nashville, Tennessee
10.2020 - 01.2022
- Trained new employees on menu knowledge and customer service standards.
- Conducted daily inventory checks to maintain stock levels and reduce waste.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted in maintaining cleanliness and organization of the dining area and kitchen.
- Delegated tasks based on individual skill sets to optimize team efficiency.
- Monitored team progress and ensured deadlines were met to maintain workflow.
- Conducted performance appraisals, offering constructive feedback and identifying areas for team development.
- Ensured compliance with company policies and procedures throughout the team.
Unarmed Security Guard Dispatcher
G4S Secure Solutions
Nashville, Tennessee
09.2016 - 09.2020
- Monitored premises, ensuring safety and security for all personnel through proactive surveillance.
- Responded promptly to alarms and incidents, maintaining situational awareness.
- Maintained accurate records of daily occurrences, including shift logs and incident reports, to support incident analysis and response.
- Identified potential threats or hazards onsite and took appropriate action to address them in a timely manner.
- Monitored CCTV cameras, reporting incidents and responding to alarms or emergency situations to mitigate risks promptly.
- Conducted daily security checks of the premises, equipment, and vehicles.
Warehouse Forklift Operator
Wilson Sporting Goods
Mount Juliet, Tennessee
04.2012 - 07.2016
- Operated forklifts to efficiently transport materials throughout warehouse, enhancing workflow.
- Inspected and maintained equipment to ensure safe operation and compliance.
- Loaded and unloaded shipments, verifying accuracy of inventory to maintain stock integrity.
- Managed storage organization, ensuring easy access to products and materials.
- Followed safety protocols to minimize workplace accidents and maintain a secure environment.
- Processed orders by picking products from shelves within the warehouse.
Cashier Lead
McDonald's
Nashville, TN
02.2009 - 02.2012
- Delivered outstanding customer service during peak hours, enhancing customer satisfaction and loyalty.
- Executed accurate and secure cash register transactions, ensuring financial integrity and trust.
- Facilitated efficient processing of customer orders at fast-paced service counter, contributing to streamlined operations.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted team members in training new cashiers on procedures.
Education
High School Diploma -
Hillsboro High School
Nashville, TN05-2008
Skills
- Logistics software
- Emergency response
- Route optimization
- Compliance checks
- Scheduling coordination
- Customer relationship management
- Record keeping
- Attention to detail
- Effective communication
- Team leadership
- Dispatch software
References
References available upon request.
Timeline
Patient Transport Dispatcher
Vanderbilt Medical Center
02.2022 - Current
Team Lead
Newks Eatery Cafe
10.2020 - 01.2022
Unarmed Security Guard Dispatcher
G4S Secure Solutions
09.2016 - 09.2020
Warehouse Forklift Operator
Wilson Sporting Goods
04.2012 - 07.2016
Cashier Lead
McDonald's
02.2009 - 02.2012
High School Diploma -
Hillsboro High School