Samantha Ciaraldi
Summary
Experienced Designer and Office Administration Professional with a drive for optimizing productivity, efficiency and service quality across various environments. Distinguished history of being a highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, creative, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Clinic Coordinator - Temp
Dana-Farber
10.2025 - Current
- Coordinated patient scheduling and day-to-day appointment management to optimize clinic workflow.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Implemented patient follow-up procedures to improve care continuity and satisfaction rates.
Designer, Digital and Traditional Media
Freelance Design Studio
01.2017 - Current
- Established and managed a self-starting design trade that aims to assist companies and individuals in brand development.
- Effectively and quickly determined clients' needs to develop a timeline and plan to suit their objectives and brand guidelines. Managed project development, client correspondence, & vendor payments.
- Cultivated and maintained up-to-date industry and technical knowledge of all related media software & trends to better execute customers' visions. Utilized Adobe Creative Suite & traditional media to create visually appealing graphics and layouts.
- Collaborated with cross-functional teams to refine project requirements and deliverables..
Administrator & Travel Specialist
EF Education First
10.2024 - 09.2025
- Combined exceptional communication skills and a solution-oriented attitude to continually innovate customer experience. Represented both the voice of EF Go Ahead Tours and the travelers through managing customer inquiries via phone and email, as well as maintaining traveler's financial accounts and travel insurance.
- Liaised across all departments- sales, travel, and operations- to effectively and creatively resolve traveler's issues and provide outstanding customer service by leveraging knowledge of the customer to recognize and solve big picture problems.
- Input data into company databases or systems; created and maintained documents, reports, and spreadsheets for data & program analysis, KPI, and CRM monitoring. Systems used daily include: Salesforce, Zendesk, Tableau, Outlook, & Excel.
Social Media Manager
Taquisimo
01.2022 - 02.2024
- Spearheaded visual identity including branding, promotions, and digital marketing, including the creation of all images, video, menus, business cards, flyers, posters, and product packaging while ensuring brand awareness of target audience.
- Successfully implemented campaigns, marketing, and community events on Instagram and other social media platforms.
- Organized all POS systems & item inventorying.
- Led to a 280% increase in Instagram followers and an increase in website traffic from social media posts. Managed all Google pages and websites while engaging with customers to strengthen relationships.
- Focused business outreach through local event coordination, fundraisers, influencers, and politicians to build community outreach and support, while building a reputable business brand.
Education
Certificate of Japanese Language -
ARC Tokyo Language School
Tokyo, Japan11-2019
Bachelor of Arts -
University of Massachusetts Boston
Boston, Massachusetts, MA05-2017
Skills
- EPIC System
- Appointment scheduling
- HIPAA compliance
- Data Entry & Record-Keeping
- Administration for Salesforce, Zendesk, & Tableau
- Project Management
- Social Media Operations, Branding, & Marketing
- Communications & Writing
- Meeting & Event Planning
- Microsoft 365 Suite
- Adobe Creative Suite
- Digital Photography & Videography; Editing & Restoration
Timeline
Clinic Coordinator - Temp
Dana-Farber
10.2025 - Current
Administrator & Travel Specialist
EF Education First
10.2024 - 09.2025
Social Media Manager
Taquisimo
01.2022 - 02.2024
Designer, Digital and Traditional Media
Freelance Design Studio
01.2017 - Current
Certificate of Japanese Language -
ARC Tokyo Language School
Bachelor of Arts -
University of Massachusetts Boston