Virginia Ortiz
Coppell,TX
Summary
Dynamic Surgery Scheduler with a proven track record at Texas Health Physician Group, excelling in patient scheduling and insurance verification. Recognized for enhancing operational efficiency and improving patient satisfaction through effective communication and teamwork. Adept at managing complex workflows while maintaining HIPAA compliance and delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Clinic Surgery Scheduler
Texas Health Physician Group
Fort Worth, TX
07.2024 - Current
- Scheduled surgical procedures efficiently to optimize patient flow and resource utilization.
- Coordinated with healthcare providers to ensure accurate appointment management and communication.
- Managed patient inquiries regarding scheduling, improving overall satisfaction and engagement.
- Verified insurance information and pre-authorization requirements for surgical cases.
- Collaborated with clinical teams to streamline workflows, enhancing operational efficiency across departments.
- Developed process improvements that reduced scheduling conflicts and improved service delivery timelines.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Ensured optimal surgeon availability by managing and updating their calendars regularly.
- Collaborated with medical teams to identify areas for improvement in surgical scheduling processes.
- Contributed to a positive work environment through effective teamwork with colleagues across departments.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
Surgery Scheduler
Texas Health HEB Hospital
Bedford, TX
03.2010 - 07.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Irving High
Irving, TXSkills
- HIPAA compliance
- Customer service
- Cross trained in multiple departments
- Insurance verification
- Epic system
- Referrals
- Bilingual
Timeline
Clinic Surgery Scheduler
Texas Health Physician Group
07.2024 - Current
Surgery Scheduler
Texas Health HEB Hospital
03.2010 - 07.2024
High School Diploma -
Irving High