Samantha Clements
Melbourne,FL
Summary
Experienced with operating advanced communication systems for emergency response. Utilizes quick decision-making skills to manage critical situations efficiently. Knowledge of effective incident reporting and coordination, ensuring seamless operations and public safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer - CTO
City of Satellite Beach
07.2022 - Current
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
Stay-at-home Mother
None
10.2018 - 07.2022
Geospatial Intelligence Imagery Analyst
United States Army
10.2015 - 10.2018
- Analyzed still and motion imagery and data to produce geospatial intelligence for military operations.
- Streamlined the production of intelligence reports by optimizing data processing and interpretation workflows.
- Delivered insightful briefings to senior leadership on current threats based on thorough review of available imagery.
- Provided critical input for mission planning by accurately identifying key infrastructure and potential threats within specific areas of interest.
Education
Bachelor of Science - Organizational Management: Public Safety Spec
Eastern Florida State College
Cocoa, FL05-2026
Associate of Arts - Business
Eastern Florida State College
Cocoa, FL05-2015
Skills
- Public Safety Awareness
- Data entry proficiency
- Information Gathering
- Time Management
- Teamwork and Collaboration
- Stress Tolerance
Accomplishments
Voted 2023 Telecommunicator Of The Year
Certification
Public Safety Telecommunicator Certification
Timeline
Emergency Communications Officer - CTO
City of Satellite Beach
07.2022 - Current
Stay-at-home Mother
None
10.2018 - 07.2022
Geospatial Intelligence Imagery Analyst
United States Army
10.2015 - 10.2018
Bachelor of Science - Organizational Management: Public Safety Spec
Eastern Florida State College
Associate of Arts - Business
Eastern Florida State College
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