Samantha Clifford
Menifee,CA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Soboba Casino through exceptional service prioritization and strong multitasking abilities. Skilled in both cash handling and active listening, adept at creating a welcoming environment and efficiently managing guest needs. Demonstrates a commitment to cleanliness and team collaboration, significantly improving guest experiences.
Overview
5
5
years of professional experience
Work History
Waitress
Soboba Casino
06.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
Host
Soboba Casino
06.2020 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Diploma -
Alessandro High School
San Jacinto, CA05.2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Service prioritization
- Food running
- Memory retention
- Active listening
Timeline
Waitress
Soboba Casino
06.2022 - Current
Host
Soboba Casino
06.2020 - 06.2022
Diploma -
Alessandro High School
Similar Profiles
MARIA ADRIANA MARTINEZMARIA ADRIANA MARTINEZ
Clean Team Supervisor at Soboba CasinoClean Team Supervisor at Soboba Casino
Karla MendiolaKarla Mendiola
Quick Service Attendant at Soboba CasinoQuick Service Attendant at Soboba Casino
Angel GomezAngel Gomez
Food and Beverage Supervisor at Soboba CasinoFood and Beverage Supervisor at Soboba Casino