Samantha Colombo
Miami
Summary
Reliable, incentivized and responsible individual with excellent communication and customer accommodation skills. Solid work ethic and keen sense of integrity. Organized, detail-conscious individual. Trustworthy and resourceful team member. Great listener and expeditious learner. Experienced in mentoring others and building the bench.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialty Team Leader
Whole Foods Market
08.2021 - Current
- Achieved #1 Specialty department in the company for NYE week ($245,092) in 2023.
- Maintained 1% and below INF percentages.
- Green Scorecards from both SFA and Store Leadership for 4 years in a row.
- Increased YoY growth by creating impactful displays with the highest week at 18%.
- 95% and above steady In-stock KPI metrics.
- Maintained Food Safety Standards with passing Steritech scores.
- Supported and developed multiple back up order writers in our department.
- Assisted and mentored Specialty TMs from other stores.
- Continuously revise AIO report to identify wins and opportunities to take action on.
- Recently reviewed and increased sales by curating a selection of cheeses under the Fresh Cheese Category, achieving 21.53% sales increase and 17% in unit growth which is now giving us $9K extra sales a month in cheese.
Specialty Associate Team Leader
Whole Foods Market
04.2019 - 08.2021
- Took ownership in educating myself on the various areas of our department to have in-depth knowledge of our products which elevated our customer experience and basket size.
- Learned how to depict data and utilize the information to improve metrics and overall YoY growth.
- Reinvented daily worklists resulting in a steady workflow for TM's which took our department standards to the highest.
- Created weekly huddle "newspaper" with relevant information so the team is always up to date.
- Contributed to the Leadership Store Opening at FFH.
- FAST Graduate.
- Mentored and developed multiple TMs into different roles.
- Took ownership of achieving record braking sales and great in stock conditions during holidays in the absence of beverage buyer while keeping up with leadership responsibilities.
Specialty Beverage Order Writer
Whole Foods Market
11.2018 - 04.2019
- Carried our Specialty department to record braking sales through the holidays for both beer and wine.
- Maintained financial profitability by meeting all targets and goals.
- Took initiative on expanding our beverage footprint in the store which increased our sales by 10K in wine.
- Created the new wave of impactful displays based on movement and value.
- Participated in customer wine and cheese classes at in-store tastings.
- Achieved a high level of customer satisfaction through proper replenishment.
Specialty Multi-Team Buyer
Whole Foods Market
09.2018 - 11.2018
- Back up order writer for all Specialty subteams in which I got the opportunity to learn and understand Specialty financials, metrics and merchandising for the department as a whole.
Dairy Order Writer/Specialist
Whole Foods Market
02.2018 - 09.2018
- Replenish products through proper buying procedures.
- Finding alternatives for out of stock items for the customers satisfaction.
- Keeping cases and shelves clean and well stocked by facing, checking codes, rotating, and removing out-of-date products.
- Constantly maintaining the department's signage and pricing accurately.
- Build displays according to movement, promotions, profitability and value.
- Maintain financial profitability by meeting and exceeding margin and sales targets.
Grocery Team Member
Whole Foods Market
09.2017 - 02.2018
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the department
- Provided exceptional customer service, answering questions and helping customers locate items
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day
Sales Associate
Gap
09.2017 - 12.2017
- Consistently treat all Gap customers and employees with respect and contribute to a positive work environment
- Accountable to contribute to the achievement of store goals and results
- Perform various product placement, replenishment and recovery tasks to maintain a visually appealing, easy shopping experience for our customers
- Perform cash register functions.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL2017
Skills
- Mentoring and Coaching
- Budgeting and Finance
- Teamwork and Collaboration
- Customer Service
- Dependable and Reliable
- Excellent Communication
- Fluent English and Spanish Can speak, read and write in both languages
- Inventory knowledge
- Ability to sell proactively
- Ability to learn new knowledge quickly
- Strong work ethic and integrity
Other
Currently a Certified Food Handler for the state of Florida
Certification
FAST graduate
Culture Champion
Food Handler
ServSafe
Timeline
Specialty Team Leader
Whole Foods Market
08.2021 - Current
Specialty Associate Team Leader
Whole Foods Market
04.2019 - 08.2021
Specialty Beverage Order Writer
Whole Foods Market
11.2018 - 04.2019
Specialty Multi-Team Buyer
Whole Foods Market
09.2018 - 11.2018
Dairy Order Writer/Specialist
Whole Foods Market
02.2018 - 09.2018
Grocery Team Member
Whole Foods Market
09.2017 - 02.2018
Sales Associate
Gap
09.2017 - 12.2017
Associate of Arts - Criminal Justice
Miami Dade College