Samantha Colter
Peoria,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Level 1 manager
Domino's Pizza
Peoria, Arizona
10.2025 - Current
- Trained team members on operational procedures and customer service standards.
- Implemented inventory controls to maintain necessary stock levels and reduce waste.
- Ensured compliance with health and safety regulations during food preparation.
Environmental Services Housekeeper
Desert Diamond Casino
Glendale, Arizona
05.2023 - 10.2023
- Ensured cleanliness in guest areas and restrooms, enhancing guest satisfaction.
- Delivered prompt and courteous responses to guest requests, contributing to a positive guest experience.
- Coordinated with team members to optimize cleaning schedules and task management.
Account Coordinator
Cover My Meds
Scottsdale, USA
10.2019 - 04.2023
- Contacted pharmacies, plans, and prescriber offices to gather necessary information for patients' medication prior authorizations.
- Documented received information and ensured timely transfer of prior authorization requests to the appropriate call queue.
- Utilized online resources daily to verify specific call processes and ensure accurate information retrieval.
- Professional courtesy and rapport are a top priority with every business called.
Patient Transporter
Phoenix Children's Hospital Foundation
Phoenix, USA
06.2015 - 10.2019
- Communicated clearly and effectively with doctors and nurses to assure patients arrive safely and swiftly to scheduled examinations.
- Facilitated safe bed transfers for incapacitated patients, ensuring comfort and security during transitions.
- Supported bed transfers for incapacitated patients in a safe manner.
- Acquired skills to operate medical software for managing patient information.
- Learned and operated medical computer software regarding patient information.
Environmental Services
Abrazo Arrowhead
Phoenix, USA
10.2014 - 06.2015
- Cleaned, sanitized, and prepared patient rooms for timely readiness for next patient.
- Maintained cleanliness of nurse’s stations and public areas to ensure safe environment for patients and staff.
- Facilitated weekly team meetings to identify successes and areas for improvement in service delivery.
EVS Technician
Vineyard Church North Phoenix
Glendale, USA
05.2012 - 10.2014
- Cleaned public areas and offices daily, ensuring readiness for use by staff and visitors.
- Protected floors and fixtures through proper application of cleaning solutions and equipment, maintaining quality standards.
- Stripped, sealed and finished floors quarterly.
- Managed inventory by placing timely orders for products and equipment to prevent shortages.
Education
Microsoft Certification - Business Administration
New Freedom
Phoenix, AZ 08.2025 - 09.2025
High School Diploma -
Centennial High School
Glendale, AZSkills
- Telecommunication experience
- Compliance enforcement
- Data analysis
- Inventory management
- Team management
- Team training
- Customer service training
- Leadership skills
- Microsoft certification
Accomplishments
- Placed on smaller specialized team to help with training and business production.
- Shadowed outside of my current role to gain knowledge of the company.
- Was given small tasks and eventually presented a better way to increase production to management.
- Peer and Recovery support specialist certification
- Narcan Trained
Timeline
Level 1 manager
Domino's Pizza
10.2025 - Current
Microsoft Certification - Business Administration
New Freedom
08.2025 - 09.2025
Environmental Services Housekeeper
Desert Diamond Casino
05.2023 - 10.2023
Account Coordinator
Cover My Meds
10.2019 - 04.2023
Patient Transporter
Phoenix Children's Hospital Foundation
06.2015 - 10.2019
Environmental Services
Abrazo Arrowhead
10.2014 - 06.2015
EVS Technician
Vineyard Church North Phoenix
05.2012 - 10.2014
High School Diploma -
Centennial High School