Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jenifer Van Fleet
Open To Work

Jenifer Van Fleet

Duenweg,MO

Work Preference

Desired Job Title

Flex Delivery DriverUHC Customer Service Representative

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursPersonal development programsPaid time off4-day work weekWork from home optionHealthcare benefits

Summary

As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Flex Delivery Driver

Amazon
11.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.

UHC Customer Service Representative

Teleperformance USA
06.2015 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Science - Social Science, Psychology

Missouri Southern State University
Joplin, MO
08.2021 - 07.2025

Associate of Arts - Psychology

Crowder College
Joplin, MO
08.2018 - 01.2021

Skills

  • Data Analysis
  • Project Management
  • Telecommunication Experience
  • Organizational Management
  • Video Editing
  • Microsoft Excel
  • Microsoft Word
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail

Timeline

Flex Delivery Driver

Amazon
11.2021 - Current

Bachelor of Science - Social Science, Psychology

Missouri Southern State University
08.2021 - 07.2025

Associate of Arts - Psychology

Crowder College
08.2018 - 01.2021

UHC Customer Service Representative

Teleperformance USA
06.2015 - 09.2017

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