Samantha Confer
Albuquerque
Summary
Results-driven Retail Store Manager with a proven record of customer service excellence, innovative visual merchandising, and effective inventory management control. A strong leader and communicator, dedicated to driving store success through mentoring, and efficient team management. Achieving elevated store performance and productivity, increased revenue, and exceeded goals.
Overview
7
7
years of professional experience
Work History
Store Manager
LOVE ETC. ( formerly Seductions)
Albuquerque
01.2025 - 07.2025
- Directed daily store operations to guarantee efficient workflow, establishing a clean and safe atmosphere for customers and staff.
- Reviewed financial statements and sales reports to gauge and oversee performance, productivity, and sales to confirm fulfillment of store targets
- Provided direction, insight, and coaching to newly hired employees, equipping them with product knowledge, selling techniques, and diverse methods for ensuring superior customer service.
- Developed engaging, visually appealing displays via strategic and effective product placement and arrangement, attracting customer attention, and enhancing overall sales performance, boosting average transaction amounts.
Retail Store Manager
Speedway
Albuquerque
09.2023 - 07.2024
- Managed critical financial tasks including EOD reports, cash handling, and deposit preparation, ensuring accuracy and compliance in all transactions
- Implemented daily security footage reviews, identifying potential risks and policy violations to proactively address safety concerns and maintain store compliance
- Fostered strong vendor relationships and streamlined store order processes, optimizing inventory management and enhancing operational efficiency
- Spearheaded initiatives to boost productivity, improve team morale, and enhance customer service, through targeted feedback and training, creating a positive work environment and drive operational efficiency
Store Manager
DK
Albuquerque
05.2022 - 08.2023
- Optimized store operations through strategic task delegation, enhancing productivity and reducing operational costs while maintaining budget constraints
- Fostered a team-oriented culture focused on maintaining high standards of cleanliness and safety, improving overall store environment and customer experience
- Implemented data-driven inventory management, conducting daily cycle counts and trend analysis to boost stock turnover and minimize waste in perishable goods
- Developed and executed creative strategies to streamline workflows, resulting in measurable improvements in operational efficiency and team performance
Store Supervisor
Dollar General
Albuquerque
09.2020 - 05.2022
- Boosted sales by 20% in 3 months through effective visual merchandising and store organization
- Analyzed sales data to identify issues in need of immediate attention and developed strategies for long term improvements
- Cross-trained in all store roles, maximizing operational knowledge staying current on new policies and product updates
- Conducted staff meetings to assess performance and align team with company goals
Store Manager/Assistant Manager
Family Dollar
Albuquerque
11.2018 - 03.2020
- Led loss prevention training, cutting External store shrink by 15% in six weeks
- Conducted cash audits, reviewed voided transactions and returns, and viewed store CCTV cameras daily, reducing internal shrink incidents by 12%
- Analyzed customer surveys and feedback to enhance service and resolve complaints
Education
Certification in Medical Asst./Lab Tech. -
Franklin Medical College
Albuquerque, NM08.1996
Diploma in General Studies -
Del Norte High School
Albuquerque, NM05.1993
Skills
- Customer service excellence
- Effective communication
- Problem solving and conflict resolution
- Team leadership
- Inventory management
- Visual merchandising
- Loss prevention strategies
- Multitasking and organization
- Operations management
- Payroll administration
- Accurate cash handling
- Banking and safe deposits
References
- Penny Morton, Former District Manager, (615) 981-6522
- Victor Castillo, Business Owner Former Supervisor, (505) 203-1451
Timeline
Store Manager
LOVE ETC. ( formerly Seductions)
01.2025 - 07.2025
Retail Store Manager
Speedway
09.2023 - 07.2024
Store Manager
DK
05.2022 - 08.2023
Store Supervisor
Dollar General
09.2020 - 05.2022
Store Manager/Assistant Manager
Family Dollar
11.2018 - 03.2020
Certification in Medical Asst./Lab Tech. -
Franklin Medical College
Diploma in General Studies -
Del Norte High School