Samantha Copeland
Gilmer,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Comfortable working at heights in adverse weather conditions.
Overview
5
5
years of professional experience
Work History
Commercial Roofing Professional
Priority Roofing & Contracting
01.2023 - Current
- Pioneered the Commercial Division at the Tyler Branch
- Head of the Commercial Roofing Division
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained and mentored new representatives.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Maintained current knowledge of evolving changes in marketplace.
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
- Extensive roofing systems knowledge - single ply (EPDM, PVC, TPO), modified bitumen, BUR, metal, slate, tile, concrete, etc.
- Trained and oversaw employees in roofing system installations.
Residential Restoration Specialist
Priority Roofing & Contracting
08.2021 - Current
- Awards - Saleswoman of The Year - Best in Profit Margin - Commercial Salesperson of The Year - Best of The Best Customer Service
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Maintained claims data in Xactimate, RoofLink, Acculinks, EagleView, RoofR, Hail Recon and various other industry systems.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
- Consistently stayed under budget by monitoring job progress and controlling costs.
Project Manager
BenchMark Metal Roofs, LLC
03.2019 - 08.2021
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented project plans and budgets to ensure successful execution.
Education
Associate of Arts - Business Management
CNM
Albuquerque, NM2013
Skills
- Contract Management
- Residential Construction
- OSHA Fall Hazard Training
- Roof Repair and Maintenance
- Inspections
- Customer Communication
- Project Estimation and Bidding
- Responsible and Adaptable
- Code Compliance
- HVAC Systems
- Self-motivated
- Investigation Documentation
- Client Relationships
Timeline
Commercial Roofing Professional
Priority Roofing & Contracting
01.2023 - Current
Residential Restoration Specialist
Priority Roofing & Contracting
08.2021 - Current
Project Manager
BenchMark Metal Roofs, LLC
03.2019 - 08.2021
Associate of Arts - Business Management
CNM
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