Samantha Copeland
Rickman
Summary
Detail-oriented professional with extensive experience overseeing daily operations in a customer-focused environment. Skilled in relationship building and decision-making, successfully implementing strategies that boost customer engagement and increase foot traffic.
Overview
8
8
years of professional experience
Work History
Manager
The Gun Shop and Trading Post
Livingston, TN
07.2018 - Current
- Overseeing daily operations, ensuring compliance with federal, state, and local regulations and standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented promotional strategies to increase foot traffic and enhance customer engagement.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Livingston Academy
Livingston, TN05-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Negotiation
- Attention to detail
- Professional and courteous
Timeline
Manager
The Gun Shop and Trading Post
07.2018 - Current
High School Diploma -
Livingston Academy