Samantha Corcoran
Tampa,FL
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Sprouts Farmer Market
Tampa, FL
03.2022 - Current
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Trained new employees on store policies, procedures and customer service standards.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Customer Service Manager
Publix Super Markets Inc
Sarasota, FL
02.2015 - 03.2022
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted research and reviewed findings to solve customer issues.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Ensured compliance with industry regulations regarding customer relations.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Revised department schedules to maximize coverage during peak hours.
- Generated daily, weekly and monthly reports on key performance indicators.
Education
Associate of Science - Psychology
State College of Florida
Bradenton, FLSkills
- Stock management
- Team management
- Motivational techniques
- Goals and performance
- Budgeting and cost control
- Database management
- Store operations
- Time management
- Team building and leadership
- Mentoring and coaching
Timeline
Assistant Store Manager
Sprouts Farmer Market
03.2022 - Current
Assistant Customer Service Manager
Publix Super Markets Inc
02.2015 - 03.2022
Associate of Science - Psychology
State College of Florida
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