Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Smithart

Peoria,AZ

Summary

Results-driven professional skilled in resolving complex billing issues and enhancing customer relationships. Demonstrates strong critical thinking and teamwork abilities to achieve exceptional service delivery in fast-paced environments. Known for a strong work ethic, adaptability, and outstanding interpersonal skills. Committed to embracing new challenges to further professional growth.

Overview

12
12
years of professional experience

Work History

Member Bills Expert

Redirect Health
Phoenix, AZ
06.2023 - Current
  • Assisted members with all medical bills received and uploaded to the system.
  • Researched each bill to determine the best resolution.
  • Call providers regularly to add insurance information, negotiate remaining balances, and ensure insurance plan benefits are being followed.
  • Provided training and support to staff members on all work processes, Excel sheets, and systems.
  • Managed patient accounts and resolved outstanding balances efficiently.
  • Communicated with patients regarding payment options and billing inquiries.
  • Reviewed insurance claims for accuracy and completeness.
  • Collaborated with healthcare providers to obtain the necessary documentation for patients.
  • Participated in weekly meetings with management team members to review progress towards goals.
  • Researched and responded promptly to customer inquiries concerning medical billing.

Catering Assistant

Gloria’s desert grill
05.2013 - Current
  • Assisted in event setup and breakdown for various catering functions.
  • Delivered exceptional customer service during events and catered gatherings.
  • Coordinated transportation of food and equipment to event locations efficiently.
  • Provided excellent customer service by interacting with guests during events.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Checked supply levels and replenished items as needed for dining and catering functions.
  • Interacted with guests to obtain feedback on product quality and service levels.

Shift Lead

Dutch Bros
05.2022 - 05.2023
  • Work in a fast pace environment making drinks and interacting with hundreds of people on a daily basis.
  • Able to critically thinking in a short amount of time to help improve the speed and quality of drinks and service provided.
  • While also leading a team through a shift, problem-solving, delegating, and ensuring the environment is fast-paced and fun.
  • Maintaining a clean and loving work environment through goal setting, communication, and challenging others to be better.

Vice President

Glendale Community College
08.2019 - 08.2022
  • Company Overview: A county-wide speech and debate team at the collegiate level..
  • Engaged audiences with dynamic presentations on diverse topics.
  • Developed tailored content for various events and audiences.
  • Gathered feedback from participants to refine presentation styles and content delivery.
  • Articulated ideas clearly to engage listeners at lectures or seminars.
  • Researched and wrote content for speeches, including facts, figures, stories, jokes, quotations, and anecdotes.
  • Used public speaking skills to debate opponents, propose solutions, and negotiate deals.
  • Analyzed past performances to identify areas where improvements could be made in future presentations.
  • Incorporated a variety of techniques, including stories and inspirational messages, into presentations to entertain attendees.
  • Competed in various kinds of events, from limited preparation to platform speaking and debate.

Sales Representative and Manufacturing

Sun Valley Harvest
02.2019 - 02.2020
  • Company Overview: A family-owned business that I assist with during the farmers market seasons, selling fresh produce, dried and non-perishable goods, and measuring and assembling dried products. And overall having a positive attitude in a community setting.

  • Engaged customers to promote seasonal products and increase sales.
  • Conducted product demonstrations to educate customers on quality and benefits.
  • Managed inventory levels to ensure product availability and freshness.
  • Provided exceptional customer service to enhance shopping experience and loyalty.
  • Developed key customer relationships to increase sales.

Education

Associates - Communication

Glendale Community College
06.2023

Agricultural Education -

University of Arizona
05.2018

High School Diploma -

Peoria High School
05.2017

Skills

  • Effective communication
  • Teamwork and collaboration
  • Good Telephone Etiquette
  • Critical Thinker
  • Adaptable
  • Account management
  • Claims review
  • Customer relationship management
  • Team leadership

References

  • Lauren Escobar

Redirect Health

(480) 796-0098

  • Brooke Hyde

Redirect Health

(602)568-6203

  • Christian Vasquez

Director of CS OPS

Redirect Health

(623) 326-3947

  • Annissa Steward

Director of Customer Success

Redirect Health 

(559)381-8298

Timeline

Member Bills Expert

Redirect Health
06.2023 - Current

Shift Lead

Dutch Bros
05.2022 - 05.2023

Vice President

Glendale Community College
08.2019 - 08.2022

Sales Representative and Manufacturing

Sun Valley Harvest
02.2019 - 02.2020

Catering Assistant

Gloria’s desert grill
05.2013 - Current

Associates - Communication

Glendale Community College

Agricultural Education -

University of Arizona

High School Diploma -

Peoria High School

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