Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Cowan

Texarkana

Summary

Dynamic professional with extensive experience in customer service and management, notably at the Department of Education. Proven track record in enhancing customer satisfaction and developing training materials. Skilled in problem-solving and time management, consistently fostering a collaborative environment while driving operational efficiency and quality service delivery.

Overview

4
4
years of professional experience

Work History

Lead CSR

Department Of Education
07.2024 - 03.2025
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.

Restaurant Manager

Dennys Corp
10.2020 - 07.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

High School Diploma -

Marshall High School
Marshall Tx
05-2015

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization

Timeline

Lead CSR

Department Of Education
07.2024 - 03.2025

Restaurant Manager

Dennys Corp
10.2020 - 07.2024

High School Diploma -

Marshall High School

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Samantha Cowan