Samantha Crabtree
Abilene
Summary
Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures. With that. Internal Sales Representative with in-depth knowledge of software analytics along side diverse communication to consumers. Over 2 years of direct work experience in inside sales. Delivered presentations, demonstrations and sale actions promoting business opportunities. Maintained customer databases and information for potential consumer sales. Hard working and determined, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
QDoba Food Service Worker
AAFES
Konawa
08.2024 - 09.2025
- Prepared food items according to established recipes and safety guidelines.
- Served meals and beverages to customers in a fast-paced environment.
- Maintained cleanliness of work areas, equipment, and dining facilities.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient service delivery.
- Followed health regulations and food safety standards consistently.
- Responded promptly to customer inquiries and special requests.
- Operated kitchen equipment safely while preparing food items efficiently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Prepared and served food items in a fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and answered their questions.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Collaborated with team members to ensure timely service delivery.
- Monitored food safety standards during storage and handling processes.
- Restocked supplies and inventory to meet daily operational needs.
- Followed health regulations to maintain sanitary conditions in food service areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Inside Sales Associate
Master Pumps And Equipment
Bossier City
02.2021 - 07.2023
- Managed customer inquiries and provided product information efficiently.
- Processed orders and coordinated deliveries with logistics teams effectively.
- Developed relationships with clients to understand their equipment needs.
- Conducted follow-up calls to ensure customer satisfaction post-purchase.
- Collaborated with marketing to promote new products and offers.
- Conducted market research to identify potential customers and competitive pricing strategies.
- Provided quotes for prospective customers based on their needs and budget requirements.
- Solicited feedback from customers regarding product offerings or services provided by the company.
- Generated sales reports on a regular basis to track progress against goals.
- Researched industry trends and competitor information to stay up-to-date on the latest developments in the field.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Collaborated with marketing team to develop promotional materials for campaigns.
- Provided customer service support, including answering inquiries and resolving customer complaints.
- Developed and maintained relationships with new and existing customers to increase sales.
- Followed up with prospects who had expressed interest in our products or services.
- Adhered to established standards for customer service excellence when interacting with clients via phone or email.
- Tracked inventory levels of all products offered by the company.
- Contacted new and existing customers to discuss product and service solutions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Operated register, handled cash and processed credit card transactions.
Restaurant Manager
China Wok Buffet
Blanchard
05.2019 - 09.2021
- Supervised daily restaurant operations and staff performance at a bustling buffet.
- Managed inventory levels and ordered supplies to ensure kitchen readiness.
- Coordinated employee schedules to optimize staffing during peak hours.
- Trained new staff on customer service standards and food safety protocols.
- Resolved customer complaints promptly to maintain positive dining atmosphere.
- Monitored food quality and presentation to uphold restaurant standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
Education
Northwood High School
Blanchard, LASkills
- Food preparation
- Inventory management
- Cash handling
- Kitchen equipment operation
- Health regulations adherence
- Customer relationship management
- Staff training and supervision
- Time management
- Food serving
- Food allergy awareness
- Order processing
- Market research
- Sales reporting
- Product knowledge
- Client follow-up
- Effective communication
- Staff training
- Sales presentations
- Cold calling
- Customer satisfaction
- Telephone sales
Languages
Spanish
Limited
Japanese
Elementary
English
Full Professional
Timeline
QDoba Food Service Worker
AAFES
08.2024 - 09.2025
Inside Sales Associate
Master Pumps And Equipment
02.2021 - 07.2023
Restaurant Manager
China Wok Buffet
05.2019 - 09.2021
Northwood High School