Samantha Crawford
Broken Arrow,OK
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
1
1
year of professional experience
Work History
Paraprofessional
Broken Arrow Public Schools
Broken Arrow, OK
08.2023 - 10.2023
- Maintained accurate records of student grades and academic progress reports.
- Provided technical assistance to teachers when using new software or technology tools.
- Supplied one-on-one attention to each student during group activities.
- Helped implement behavior management strategies for individual students.
- Graded assignments and tests and documented results into filing systems.
- Applied positive reinforcement to redirect negative behaviors.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Assisted teachers with planning and preparing lessons for students.
Host
BJ's Restaurant & Brewhouse
Tulsa, OK
02.2023 - 07.2023
- Leadership
- Greeted customers, answered questions and recommended specials to increase profits.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Balanced cash drawers at the end of each shift.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped service staff handle demand by distributing food and beverages.
- Processed payments from customers using a POS system.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Cashier
Ross Dress for Less
Broken Arrow, OK
10.2022 - 12.2022
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Stocked shelves and maintained product displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers and provided excellent customer service.
- Completed day-to-day duties accurately and efficiently.
- Answered phone calls promptly with a professional demeanor.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2023
Skills
- Special Education Support
- Data Entry
- Cash Management
- Customer Service
- Safe Food Handling
References
References available upon request.
Timeline
Paraprofessional
Broken Arrow Public Schools
08.2023 - 10.2023
Host
BJ's Restaurant & Brewhouse
02.2023 - 07.2023
Cashier
Ross Dress for Less
10.2022 - 12.2022
High School Diploma -
Broken Arrow High School
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