Samantha Crooks
Starfire Grill
Scranton,SC
1
Certification
5
years of professional experience
Experienced with providing compassionate patient care in clinical settings. Utilize strong communication and technical skills to assist healthcare teams effectively. Knowledge of patient safety protocols and teamwork dynamics ensures high-quality care and support.
Experienced with team leadership and staff supervision, ensuring high standards of service and efficiency. Utilizes strong communication and problem-solving skills to address and resolve issues promptly.
Work History
Waitress Supervisor/Manager
5 Years 5 Months- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored staff on customer service techniques and menu knowledge.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Developed training materials for new hires, promoting consistent service practices across shifts.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Worked effectively in fast-paced environments.
Nurse Extern
3 Years 1 Month- Assisted nursing staff with patient care and monitored vital signs.
- Mentored new nurse externs on best practices for patient interaction and care protocols.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Administered first aid and CPR, ensuring rapid response to accidents.
Education
High School Diploma
Associate of Science - Nursing
Skills
Complaint handling
Complaint resolution
Task delegation
Order accuracy
Problem resolution
Staff management
Blood draw and sample collection
Team leadership
Inventory management
Health and safety
Certification
- BLS certified
Timeline
Nurse Extern
MRMC
06.2022 - 07.2025Read More
Waitress Supervisor/Manager
Starfire Grill
05.2021 - CurrentRead More
Marlboro Academy
High School Diploma
Read More
Northeastern Technical College
Associate of Science from Nursing
Read More