Samantha Crowl

• Received new orders, prepared documentation, and assigned personnel.
• Received Annual Inbound Container Freight from overseas, navigated port incoming freight systems in Houston, Tx. Long Beach Ca. and SC Ports.
• Received Ritchie Brothers Auction freight, both inbound outbound-navigating there Portal to set appointments and coordinate loading and unloading of Heavy equipment.
• Provided customers with information on products and services.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
• Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
• Monitored and tracked dispatch communication systems.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Managed customer accounts and invoicing.
• Utilized customer feedback to improve customer service.

Freight Ratio 75% Heavy Haul, 25% Step/Flat

• Responded to high volume of phone and email requests to provide logistics information.
• Scheduled and organized delivery routes.
• Scheduled deliveries and pickups according to customer needs.
• Answered phone calls and responded to customer emails.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Monitored and tracked dispatch communication systems.
• Received new orders, prepared documentation, and assigned personnel.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Communicated with warehouse staff to facilitate proper loading and unloading of orders.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Communicated with customers to provide delivery updates and resolution.
• Monitored vehicle locations to coordinate timely arrivals.
• Monitored flow of paperwork and directed information to appropriate departments.
• Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
• Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
• Organized paperwork and explained individual job parameters for each assignment.
• Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
• Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
• Assisted in resolving customer complaints and grievances.
• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Freight Ratio 90% Reefer 10% Dry

• Answered phone calls and responded to customer emails.
• Utilized dispatch software to enter customer orders, deliveries and receipts.
• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
• Scheduled deliveries and pickups according to customer needs.
• Scheduled and organized delivery routes.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Monitored and tracked dispatch communication systems.
• Monitored vehicle locations to coordinate timely arrivals.
• Communicated with customers to provide delivery updates and resolution.
• Monitored flow of paperwork and directed information to appropriate departments.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Managed customer accounts and invoicing.
• Freight Ratio Heavy Haul 50% FSD 25% LTL 25%

• Negotiated terms and rates with vendors and carriers for favorable shipping conditions.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
• Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
• Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.
• Utilized computer systems to manage cargo shipments and accurately track goods.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Built working relationships with clients to foster loyalty and encourage repeat business.
• Utilized TMS systems internal and external, for invoicing, payments both inbound and outbound.
• Confirmed credit worthiness of customers.
• Checked safety status on all freight carriers.
• Entered shipping information into computer system and estimated freight and postal rates.
• Data entry on all loads for future reference on internal spreadsheets.
• Freight Ratio FSD 50% 25% Heavy Haul 25% LTL