Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Cuellar

Hialeah

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Homecare Nurse Assistant

Century Homecare
01.2023 - Current
  • translated Homecare visits into medical notes via Axxess intelligence.
  • Assisted managerial positions
  • finished repetitive tasks in office setting
  • Documented patient information accurately in electronic medical records (EMR) system for easy access by healthcare professionals
  • Ensured compliance with HIPAA regulations regarding patient confidentiality by maintaining strict privacy standards
  • worked remotely filling out paperwork

Sales Representative - Entry Level

PrimeWave Marketing
07.2025 - 08.2025
  • Successfully achieved sales targets by effectively pitching and selling products/services door-to-door
  • Built strong relationships with customers through excellent communication and interpersonal skills
  • Demonstrated persistence and resilience in overcoming objections and closing sales during door-to-door interactions
  • Maintained accurate records of customer interactions, inquiries, complaints, and sales leads for follow-up purposes
  • Collaborated with team members to develop effective strategies for maximizing sales opportunities in assigned territories
  • Provided product knowledge and answered customer questions to ensure a positive buying experience
  • Identified potential customers within assigned areas using targeted marketing techniques
  • Utilized persuasive selling techniques to highlight the benefits of products/services offered

Accounting Assistant

JMC Power Express
03.2024 - 01.2025
  • processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
  • Applied proper codes to invoices, file, and receipts to keep records organized and easily searchable.
  • Used accounting software to prepare weekly and monthly financial reports.
  • maintained clean and organized files by keeping accounts payable records up-to-date
  • checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments

Education

Entrepreneurship

Westside Highschool
Houston, TX
06-2025

Skills

  • Sales closing
  • Sales demonstration
  • Performance improvement
  • Product merchandising
  • Customer experience enhancement
  • Relationship management
  • Post-sales support
  • Product management and pricing
  • Strategy development
  • Territory mapping
  • Customer service
  • Staff training
  • Objection handling
  • Contact follow-up
  • Customer relations
  • Client service
  • Negotiation tactics
  • Product promotions
  • Prospecting skills

Certification

  • ESB Certification
  • CPR Certification
  • Driver's license

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Representative - Entry Level

PrimeWave Marketing
07.2025 - 08.2025

Accounting Assistant

JMC Power Express
03.2024 - 01.2025

Homecare Nurse Assistant

Century Homecare
01.2023 - Current

Entrepreneurship

Westside Highschool

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