Samantha Daulton
Customer Service
Idaho Falls,ID
Summary
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Driven enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Big Deal Outlet
Idaho Falls, ID
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Manager
Walgreens Boots Alliance
Idaho Falls, ID
2023.02 - 2023.10
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Cross-trained existing employees to maximize team agility and performance.
Employee
Clear Insights Group
02.2023 - 02.2023
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Collated information to interpret data for clients.
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
Crew Member
McDonald's LLC
10.2022 - 12.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Shift Lead in Training
San Antonio Aquarium
02.2022 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Manager
Dollar General
01.2021 - 10.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Education
High School Diploma -
Brandeis High School
06.2020
Associate of Science - Science
Brigham Young University - Idaho
Rexburg, ID 01.2023 - Current
Associate of Applied Science - Nursing
College of Eastern Idaho
Idaho Falls, ID 06.2024 - Current
Skills
- Coordination and Teamwork
- Caring and Responsible
- School Engagement
- Scripted Call Control
- Order Taking
- Sales Expertise
- Customer Experience
- Complaint Resolution
- Warm Calling
- Basic Nursing Care
- Mobility Assistance
- Task Prioritization
- Age-Appropriate Routines
- Meal Planning and Preparation
- Child Development
- Administering Medicines
- Bathing and Dressing
- Maintaining Safe Environment
- Time Management
- Emergency Response
- Behavior Management
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leavePersonal development programsCompany CultureTimeline
Associate of Applied Science - Nursing
College of Eastern Idaho
06.2024 - Current
Cashier
Big Deal Outlet
02.2024 - Current
Manager
Walgreens Boots Alliance
2023.02 - 2023.10
Employee
Clear Insights Group
02.2023 - 02.2023
Associate of Science - Science
Brigham Young University - Idaho
01.2023 - Current
Crew Member
McDonald's LLC
10.2022 - 12.2022
Shift Lead in Training
San Antonio Aquarium
02.2022 - 11.2022
Manager
Dollar General
01.2021 - 10.2021
High School Diploma -
Brandeis High School
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