ALYSSA GARDIPEE
Pocatello,ID
Summary
Dependable employee with track record of success in field, attention to detail and proactive mindset. I seek opportunities to improve processes and workflows for team benefit. As a motivated individual to learn as much as I can, I believe If I'm taught the criteria, I can effectively fulfill my position requirements and excel when meeting company goals. I am hardworking, innovative and conscientious. I advise myself to be open to new opportunities that will set me on the path to achieving my present goals, future intentions and life goals. With the skills I believe to possess, I am highly-motivated as an individual and employee.
Overview
4
4
years of professional experience
Work History
Team Leader
Big Deal Outlet
Pocatello, Idaho
10.2022 - Current
- Focused on learning new skills and staying updated with industry changes
- Managed and coordinated multiple projects while ensuring timely completion
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Identified ways to improve efficiency in operations and implemented process changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Money Center Cashier, Customer Service Rep
Walmart
Pocatello, ID
08.2019 - 01.2021
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Solved complaints by customers and issued credits for returned merchandise
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Greeted customers and provided prompt and friendly service.
- Cashed checks for customers according to established policies and procedures.
- Answered phone calls promptly and professionally to address customer inquiries or complaints.
- Followed all safety protocols when handling large sums of money.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Identified fraudulent documents presented by customers during transaction processing.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained an organized work area to ensure efficient operations of the Money Center Cashier station.
Department Lead
Target
Idaho Falls, ID
10.2021 - 03.2022
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Oversaw the entire shoe department
- Tasks such as: pricing, inventory, quality/representation, visual merchandising plans, and customer service
- Kept work area organized and clutter-free
- Completed all required paperwork within anticipated timeframes
- Completed all assigned tasks prior to shift end
- Assisted clients with shopping, transportation and housekeeping activities
- Checked Inventory stock to determine types or conditions of available apparel
- Reported damages and equipment malfunctions to supervisors and scheduled repairs.
Inventory Specialist
WIS
Pocatello, ID
03.2022 - 10.2022
- Working for WIS provided me with experience of learning exceptional organizational skills, detail orientation, and time management.
- I had to conduct regular cycle counts to contribute to successful inventory management.
- I communicated openly across departments with any team associates and the current store's management to verify and correct inventory counts.
- Having this experience helped me to become more open, outgoing and detail oriented.
- Maintained accurate and up-to-date inventory records.
- Performed inventory cycle counting and identified discrepancies.
- Monitored stock levels to ensure availability of products.
Delivery Driver
DoorDash
Pocatello, Idaho Falls, ID
02.2021 - 10.2021
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Education
High School Diploma -
Blackfoot Highschool
Skills
- Customer Assistance
- Customer Relationships
- Complex Problem-Solving
- Willing to Learn
- Customer Relations
- Active Listening
- Project Management Abilities
- Money Handling Abilities
- Multi-Line Phone Talent
- Managing Multiple Tasks
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Quality Improvement
- Safety Processes and Procedures
- Flexible Schedule
- Teamwork and Collaboration
- Goal Setting
- Safety
Contact - Career Objective
Quick learner Hands-on learner Customer service Conflict resolution Product recommendations Cash handling Refunds processing Data entry Client communication Team development Inventory control Production support Planning Prioritization Multitasking Creative thinking Teamwork Public speaking Task prioritization
References
Jacob Nelson - Big Deal Outlet, Manager Director, 18012308993, Pocatello.manager@bigdealoutlet.com
References
References available upon request.
Timeline
Team Leader
Big Deal Outlet
10.2022 - Current
Inventory Specialist
WIS
03.2022 - 10.2022
Department Lead
Target
10.2021 - 03.2022
Delivery Driver
DoorDash
02.2021 - 10.2021
Money Center Cashier, Customer Service Rep
Walmart
08.2019 - 01.2021
High School Diploma -
Blackfoot Highschool
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