Samantha Dean
Grand Rapids
Summary
Highly organized, detail-oriented, and motivated professional with a strong work ethic and a commitment to excellence. Known for diligence, adaptability, and a drive to succeed, with a proven ability to exceed goals and deliver exceptional results. Eager to learn and continuously improve, bringing a wealth of knowledge in customer service, sales, repair planning, and team leadership. Strong problem-solving skills, leadership abilities, and a passion for efficiency make me a valuable asset in any fast-paced environment.
Overview
8
8
years of professional experience
Work History
Collision Estimator
Pfeiffer Collision
03.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator
Abra Auto Body
07.2021 - 12.2022
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Collision Estimator
Keller Ford
05.2021 - 11.2022
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Customer Service Representative
Pfeiffer Collision
01.2020 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Lead Keyholder
Journeys Shoe Store
04.2018 - 08.2019
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
Lifeguard
Michigan Adventure
03.2017 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Northview High School
Grand Rapids, MI06-2017
Skills
- Vehicle inspection
- Estimating techniques
- Claims processing
- Parts ordering
- Repair planning
- Diagnostic tools
- Critical thinking
- Data entry
- Cash handling
- Customer service excellence
Timeline
Collision Estimator
Pfeiffer Collision
03.2023 - Current
Collision Estimator
Abra Auto Body
07.2021 - 12.2022
Collision Estimator
Keller Ford
05.2021 - 11.2022
Customer Service Representative
Pfeiffer Collision
01.2020 - 08.2020
Sales Lead Keyholder
Journeys Shoe Store
04.2018 - 08.2019
Lifeguard
Michigan Adventure
03.2017 - 08.2017
High School Diploma -
Northview High School
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