Samantha Dean
Grand Rapids
Summary
Highly organized, detail-oriented, and motivated professional with a strong work ethic and a commitment to excellence. Known for diligence, adaptability, and a drive to succeed, with a proven ability to exceed goals and deliver exceptional results. Eager to learn and continuously improve, bringing a wealth of knowledge in customer service, sales, repair planning, and team leadership. Strong problem-solving skills, leadership abilities, and a passion for efficiency make me a valuable asset in any fast-paced environment.
Overview
8
8
years of professional experience
Work History
Collision Estimator
Pfeiffer Collision
Grand Rapids, MI
03.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator
Abra Auto Body
Grand Rapids, MI
07.2021 - 12.2022
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Collision Estimator
Keller Ford
Grand Rapids, MI
05.2021 - 11.2022
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Customer Service Representative
Pfeiffer Collision
Grand Rapids, MI
01.2020 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Lead Keyholder
Journeys Shoe Store
Grand Rapids, MI
04.2018 - 08.2019
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
Lifeguard
Michigan Adventure
Muskegon, MI
03.2017 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Northview High School
Grand Rapids, MI06-2017
Skills
- Vehicle inspection
- Estimating techniques
- Claims processing
- Parts ordering
- Repair planning
- Diagnostic tools
- Critical thinking
- Data entry
- Cash handling
- Customer service excellence
Timeline
Collision Estimator
Pfeiffer Collision
03.2023 - Current
Collision Estimator
Abra Auto Body
07.2021 - 12.2022
Collision Estimator
Keller Ford
05.2021 - 11.2022
Customer Service Representative
Pfeiffer Collision
01.2020 - 08.2020
Sales Lead Keyholder
Journeys Shoe Store
04.2018 - 08.2019
Lifeguard
Michigan Adventure
03.2017 - 08.2017
High School Diploma -
Northview High School