Samantha Delgado
Baytown
Summary
Dynamic Customer Service Representative with a proven track record at Fred Loya Insurance, excelling in relationship building and critical thinking. Enhanced customer satisfaction through tailored support strategies and effective conflict resolution, leading to increased loyalty. Proficient in data entry and Microsoft Excel, consistently improving service processes and team performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
10.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Fred Loya Insurance
06.2021 - 08.2023
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
World Financial Group, Inc.
04.2019 - 06.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Goose Creek Memorial High School
Baytown, TX06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Relationship building
- Microsoft Excel
- Payment processing
- Scheduling
- Data collection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Express Employment Professionals
10.2024 - 05.2025
Customer Service Representative
Fred Loya Insurance
06.2021 - 08.2023
Customer Service Representative
World Financial Group, Inc.
04.2019 - 06.2021
High School Diploma -
Goose Creek Memorial High School
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