Samantha De Sousa
Hollister ,CA
Summary
Compassionate and detail-oriented with experience in patient care and retail environments. Known for strong time management and critical thinking skills, contributing to improved patient engagement and satisfaction. Eager to leverage expertise in a workplace setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Carmel Hills Care Center
Monterey, California
05.2026 - Current
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Supported recreational activities to enhance resident engagement and well-being.
- Communicated effectively with residents, families, and interdisciplinary team members.
- Documented patient care activities accurately in electronic health records system.
- Provided emotional support and companionship to residents during daily interactions.
- Adhered to safety protocols and infection control measures consistently throughout shifts.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Educated patients on self-care techniques that would help them maintain their independence.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Participated in educational programs designed to improve knowledge of health care practices.
Retail Sales Associate
Tonascia Farms
Hollister
07.2021 - 04.2026
- Processed customer transactions using point-of-sale systems efficiently.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Assisted customers in selecting fresh produce and farm products.
- Helped customers by answering questions and locating merchandise.
- Maintained cleanliness and organization of the sales floor and displays.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Supported promotional activities by setting up displays and signage effectively.
- Collaborated with team members to restock shelves and manage inventory levels.
- Trained new staff on store policies, procedures, and customer service standards.
- Demonstrated knowledge of store products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
High School Diploma -
Hollister High School
Hollister, CA06-2024
Associate of Arts - Health Sciences
Gavilan College
Gilroy, CA06-2026
Skills
- Basic life support
- Patient care
- Critical thinking
- Time management
- Multitasking
- Team collaboration
- Calm under pressure
- Active listening
- Compassionate communication
Certification
- CNA
- BLS
Timeline
CNA
Carmel Hills Care Center
05.2026 - Current
Retail Sales Associate
Tonascia Farms
07.2021 - 04.2026
High School Diploma -
Hollister High School
Associate of Arts - Health Sciences
Gavilan College