Samantha Diblosi
Columbia,SC
Summary
Dedicated service specialist bringing resourcefulness, strong background, exceptional customer service, and reliability. Approaches each service issue with an analytical, level-headed mindset, using organizational skills to identify needs and resolve problems, ultimately maximizing client satisfaction.
Overview
6
6
years of professional experience
Work History
Service Specialist
Backstreets Grill
Columbia, SC
09.2023 - 03.2025
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Developed and maintained positive customer relationships through courteous interactions and prompt resolution of issues.
- Processed payments for services rendered accurately and efficiently.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Promoted company services, products, and special offers to encourage sales growth.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Host
Akahana Asian Bistro
Fort Mill, SC
04.2019 - 12.2022
- Trained incoming staff on the daily operations and positions.
- Bussed, cleared, and reset tables as needed throughout shift.
- Provided quality customer service with a friendly attitude.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Processed payments accurately and efficiently using POS system.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Business Economics
University of South Carolina
Columbia, SC03-2027
High School Diploma -
Nation Ford High School
Fort Mill, SC05-2022
Skills
- Multitasking
- Decision-making
- Microsoft Outlook
- Microsoft Excel
- Creative problem solving
- Payment processing
- Leadership skills
- Networking
- Client engagement
- Conflict resolution
Timeline
Service Specialist
Backstreets Grill
09.2023 - 03.2025
Host
Akahana Asian Bistro
04.2019 - 12.2022
Bachelor of Science - Business Economics
University of South Carolina
High School Diploma -
Nation Ford High School
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