Samantha Dilbeck
St. Louis,MO
Summary
Client-focused Assistant General Manager with experience managing high-volume operations, scheduling, and customer communication in fast-paced environments. Known for maintaining organization, handling sensitive situations with empathy, and delivering excellent service. Passionate about animal care and eager to bring strong administrative and client support skills to a veterinary clinic setting.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
BounceU
St. Louis, MO
12.2023 - Current
- Manage daily operations in a fast-paced, high-volume environment, including scheduling, staff coordination, and customer service
- Handle a large volume of phone calls, bookings, and inquiries while maintaining accuracy and professionalism
- Communicate clearly and compassionately with customers, including during high-stress situations
- Resolve customer concerns efficiently while maintaining a positive experience
- Oversee administrative tasks, email communication, and scheduling for multiple locations
- Maintain organized records and ensure smooth day-to-day operations
- Promoted from Front Desk Manager based on performance and leadership
Keyholder
Painted Tree
Ballwin, MO
09.2023 - 12.2023
- Opened and closed store independently, managing operations and financial accuracy
- Assisted customers and vendors with questions and onboarding support
- Managed transactions, deposits, and daily balancing
Customer Service Associate
Walgreens
St. Louis, MO
04.2019 - 03.2020
- Delivered customer service in a fast-paced retail environment
- Handled transactions, returns, and customer inquiries
- Maintained organized inventory and records
Style Advisor
Justice
St Louis, MO
01.2019 - 04.2019
- Delivered exceptional customer service, ensuring a positive and welcoming shopping experience for all clients.
- Accurately processed transactions and maintained organized records with strong attention to detail.
- Collaborated with team members to efficiently manage daily store operations and resolve customer inquiries.
Education
Bachelor of Arts - Organizational Leadership, Health Communication
University of Missouri
St. Louis05-2023
Associate of Arts - General Transfer Studies
St. Louis Community College
St Louis, MO07-2021
Skills
- Appointment Scheduling & Calendar Management
- Multi-Line Phone Systems & High Call Volume
- Client Communication & Intake
- Conflict Resolution & Emotional Support
- Office Administration & Record Keeping
- Team Leadership & Staff Support
- Cash Handling & POS Systems
Animal Care Experience
- Provide daily care for two dogs, including feeding, health monitoring, and maintaining veterinary schedules (vaccinations, appointments)
- Comfortable handling animals of various sizes and temperaments
- Strong understanding of the importance of compassionate care for both pets and their owners
Timeline
Assistant General Manager
BounceU
12.2023 - Current
Keyholder
Painted Tree
09.2023 - 12.2023
Customer Service Associate
Walgreens
04.2019 - 03.2020
Style Advisor
Justice
01.2019 - 04.2019
Bachelor of Arts - Organizational Leadership, Health Communication
University of Missouri
Associate of Arts - General Transfer Studies
St. Louis Community College