Lauren Bell
Arlington,TX
Summary
Detail-oriented and results-driven Certified Medical Assistant, scheduled to graduate with an AAS in Healthcare Management (August 2025), offers over three years of combined clinical and administrative expertise in high-volume medical environments. Proficient in multi-provider scheduling, EMR/EHR management (Athenahealth, EPIC), insurance verification, and HIPAA compliance, consistently demonstrates a commitment to enhancing operational workflows. Proven track record of reducing patient wait times while supporting surgical, dermatology, and behavioral health teams underscores a dedication to improving patient care. Strong ability to foster positive patient relations and collaborate effectively with cross-functional teams ensures the delivery of exceptional care and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant/Medical Assistant
UTSW Medical Center
Dallas, TX
04.2024 - Current
- Supported the entire Dermatology Department including Surgical Dermatology, Phototherapy, Cosmetics, and General Dermatology
- Verified insurance and processed referrals and prior authorizations, ensuring seamless patient care.
- Managed EMR records, updated patient allergies/medications, and maintained HIPAA compliance in all documentation.
- Ordered and tracked medical and office supplies for multiple dermatology clinics.
- Liaised between providers, patients, and insurance companies for efficient resolution of administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency
- Managed scheduling for a team of 10+ providers across multiple specialties, leading to a 15% decrease in patient wait times.
Mental Health Technician
Perimeter Behavioral Hospital
Arlington, TX
04.2023 - 12.2023
- Monitored patient behavior and supported therapeutic group activities.
- Documented patient information and assisted with admissions in a high-volume setting.
- Assisted with crisis management and maintained compliance with HIPAA standards.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Medical Assistant
Podiatry Associates of TX
Arlington, TX
12.2022 - 03.2023
- Managed front-desk operations, scheduled appointments, and verified insurance.
- Supported providers during X-rays, laser treatments, and minor surgical procedures.
- Maintained a clean, organized, and patient-centered office environment.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Lead Customer Service Representative
AmeriBenIEC Group
Arlington, TX
04.2022 - 10.2022
- Trained and mentored new staff on customer service policies and conflict resolution strategies.
- Directed support services for key accounts, handled escalated customer issues, and improved team performance via coaching.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
Bachelor of Science - Healthcare Administration
The College of Health Care Professions
TXAssociate of Applied Science - Healthcare Management
The College of Health Care Professions
TX08-2025
No Degree - Medical Assistant Program
Concorde Career College
Grand Prairie, TX03-2023
Skills
- Multi-Provider & Multi-Department Coordination
- EMR/EHR Systems (Athenahealth, EPIC)
- Appointment Scheduling & Calendar Management
- Insurance Verification & Authorization Processing
- HIPAA Compliance & Patient Documentation
- Medical Office Management & Supply Ordering
- Patient Relations & Customer Service Excellence
- Workflow Optimization & Process Improvement
- Microsoft Office Suite & Google Workspace
Accomplishments
- Achieved Dean’s List 4.0 GPA throughout Medical Assistant Program.
- Awarded Kozet Boyd Scholarship for academic excellence and leadership.
- Selected as Lamplighter Student Ambassador at Concorde Career College for representing student body in campus events and outreach.
- Coordinated scheduling for 10+ providers across 3 specialties, resulting in a 15% reduction in patient wait times.
- Managed high-volume front desk operations, consistently meeting performance targets for appointment accuracy and patient satisfaction.
Affiliations
- Volunteer Little League Cheerleading Coach – Organized and led team practices, coordinated events, and promoted youth development.
- Active participant in community health initiatives, including CVS Back-to-School Program and blood drives.
Certification
- Nationally Registered Certified Medical Assistant (NRCMA) – Cert. #218291
- Basic Life Support (BLS) – Certified March 2024
- Crisis Prevention Intervention (CPI) – Completed April 2023 at Perimeter Behavioral Hospital of Arlington
Timeline
Administrative Support Assistant/Medical Assistant
UTSW Medical Center
04.2024 - Current
Mental Health Technician
Perimeter Behavioral Hospital
04.2023 - 12.2023
Medical Assistant
Podiatry Associates of TX
12.2022 - 03.2023
Lead Customer Service Representative
AmeriBenIEC Group
04.2022 - 10.2022
No Degree - Medical Assistant Program
Concorde Career College
Bachelor of Science - Healthcare Administration
The College of Health Care Professions
Associate of Applied Science - Healthcare Management
The College of Health Care Professions