Lauren Bell

• Supported the entire Dermatology Department including Surgical Dermatology, Phototherapy, Cosmetics, and General Dermatology.
  
• Coordinated daily schedules for multiple providers simultaneously across specialties.
  
• Verified insurance and processed referrals and prior authorizations, ensuring seamless patient care.
  
• Managed EMR records, updated patient allergies/medications, and maintained HIPAA compliance in all documentation.
  
• Ordered and tracked medical and office supplies for multiple dermatology clinics.
  
• Liaised between providers, patients, and insurance companies for efficient resolution of administrative tasks.

• Monitored patient behavior and supported therapeutic group activities.
• Documented patient information and assisted with admissions in a high-volume setting.
• Assisted with crisis management and maintained compliance with HIPAA standards.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

• Managed front-desk operations, scheduled appointments, and verified insurance.
• Supported providers during X-rays, laser treatments, and minor surgical procedures.
• Maintained a clean, organized, and patient-centered office environment.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.

• Trained and mentored new staff on customer service policies and conflict resolution strategies.
  

• Oversaw key account support services, resolved escalated customer concerns, and boosted team performance through coaching.

• Ensured compliance with HIPAA regulations when handling

sensitive patient information, protecting client privacy at all times.

• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

• Supported HR operations by maintaining employee records, assisting in recruitment, and developing process documentation.
• Delivered inquiry-related data insights to improve employee experience and workflow efficiency.

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.