Samantha Dlugokecki
Lakewood,OH
Summary
Dynamic Lead Technician with expertise in inventory control, hiring, and team leadership. Successful at reducing scheduling conflicts, enhancing workflow efficiency. Skilled in creating positive customer experiences and increasing vaccine sales to meet company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
01.2019 - Current
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Facilitated onboarding sessions for new employees, ensuring smooth integration into pharmacy operations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted management in hiring decisions, conducting interviews, and evaluating potential candidates for open positions.
- Managed scheduling for a staff of 15+
- Analyzed workflow efficiency during peak vaccination times, recommending adjustments for improved service delivery.
Inventory Specialist
CVS Pharmacy
05.2016 - 01.2019
- Managed inventory tracking systems to ensure accurate stock levels and timely replenishment.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Collaborated with pharmacists to optimize inventory management and reduce shrink
Education
High School Diploma -
Lakewood High School
Lakewood07-2012
Skills
- Regulatory compliance
- New hire onboarding
- Employee training
- Staff leadership
- Inventory management
- Team collaboration
- Customer service
- Incidents management
Certification
- CPhT - Certified Pharmacy Technician PTCB
- CPR - American Red Cross
Timeline
Lead Pharmacy Technician
CVS Pharmacy
01.2019 - Current
Inventory Specialist
CVS Pharmacy
05.2016 - 01.2019
High School Diploma -
Lakewood High School