Samantha Trent
Rustburg,VA
Summary
Dynamic General Manager with a proven track record at AMF Lynchburg Lanes, excelling in operations management and team building. Spearheaded initiatives that drove significant business growth and enhanced customer relations. Adept at problem resolution and staff training, fostering a motivated workforce and ensuring exceptional service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
AMF Lynchburg Lanes
04.2014 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Server
Mitchell's Restaurant and Pizzaria
05.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Sport & Exercise Studies
Randolph College
Lynchburg, VA05-2018
Associate of Arts - Liberal Arts
Central Virginia Community College
Lynchburg, VA05-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Customer relations
- Staff training and development
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Server
Mitchell's Restaurant and Pizzaria
05.2018 - 07.2019
General Manager
AMF Lynchburg Lanes
04.2014 - Current
- First Aid Certification
- ServSafe Food Handler's Certification
Bachelor of Arts - Sport & Exercise Studies
Randolph College
Associate of Arts - Liberal Arts
Central Virginia Community College
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