Samantha Douget
Conroe
Summary
Compassionate healthcare professional skilled in patient education and appointment scheduling. Proven ability to enhance patient experiences and streamline operations within medical settings, driving effective communication and team collaboration.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis Corporation
02.2023 - 10.2024
- Monitored patient vital signs and reported abnormalities to nursing staff.
- Assisted in the preparation and administration of dialysis treatment for patients.
- Maintained cleanliness and organization of treatment area and equipment.
- Educated patients on dialysis procedures and post-treatment care instructions.
- Documented patient progress accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized patient care plans.
Front Desk Receptionist
BCS Heart
08.2017 - 10.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained comprehensive knowledge of services offered, effectively addressing patient inquiries.
- Streamlined communication between departments, enhancing collaboration and service delivery.
- Coordinated patient flow to minimize wait times and improve overall experience.
- Trained new staff on front desk procedures, reinforcing adherence to company standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Caney Creek High School
Conroe, TX05-2001
Certified Medial Assistant - Certified Medical Assistant
Bryan University
Tempe, AZ06-2026
Skills
- Strong organization
- Customer service
- Appointment scheduling
- HIPAA compliance
- Medical office administration
- Conflict resolution techniques
Timeline
Patient Care Technician
DaVita Dialysis Corporation
02.2023 - 10.2024
Front Desk Receptionist
BCS Heart
08.2017 - 10.2020
High School Diploma -
Caney Creek High School
Certified Medial Assistant - Certified Medical Assistant
Bryan University