Samantha Drennon
Fort Worth
Summary
Dedicated Customer Service Representative with a strong track record in building client relationships and enhancing customer satisfaction. Skilled in fostering teamwork and contributing to organizational success through effective communication and problem-solving. Committed to cultivating partnerships that drive business growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Haley Carter State Farm
Azle
08.2017 - Current
- Provide outstanding customer service by managing client accounts, servicing insurance policies, assisting with claims, handling inbound calls, creating marketing content and social media posts, and supporting daily office operations while maintaining a welcoming environment for customers.
Server
My Cafe
Fort Worth
03.2022 - 10.2022
- Delivered outstanding customer service by greeting guests, taking orders, serving meals, and maintaining beverage service, contributing to a positive dining experience in a fast-paced environment.
Server
Eagles Point
Saginaw
12.2016 - 09.2017
- Delivered exceptional customer service by greeting guests, taking and serving food and beverage orders, and ensuring positive dining experiences in fast-paced environment.
Server/Hostess
BoomerJacks Bar and Grill
Fort Worth
03.2015 - 05.2017
- Delivered exceptional customer service through greeting guests, taking orders, serving meals, and ensuring a positive dining experience in a fast-paced environment.
- Welcomed guests, managed seating, maintained cleanliness of dining areas, and delivered food, supporting front-of-house operations for an excellent guest experience.
Education
Chisholm Trail High School
Fort Worth, TexasSkills
- Customer relations
- Sales expertise
- Order fulfillment
- Team collaboration
- Conflict resolution
- Active listening
- Client relations
- Stress management
- Empathy and patience
Timeline
Server
My Cafe
03.2022 - 10.2022
Customer Service Representative
Haley Carter State Farm
08.2017 - Current
Server
Eagles Point
12.2016 - 09.2017
Server/Hostess
BoomerJacks Bar and Grill
03.2015 - 05.2017
Chisholm Trail High School