Samantha Duong
Santa Ana,CA
Summary
Highly motivated and hardworking college student majoring in Public Health Sciences at the University of California, Irvine. Aiming to pursue a career as a Physician Assistant (PA) once graduated with a Bachelors of Science. Certified Nurse Assistant (CNA) with a solid academic background and a passion for patient care and health advocacy, ready to gain hands-on experience in patient care. Demonstrating compassion and commitment to improving patient outcomes in healthcare. Ability to balance rigorous academic coursework with several working responsibilities. Passionate about public health, preventative care, and advancing healthcare equity. Seeking to gain clinical experience and knowledge to support in a future PA program by contributing a strong work ethic.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
Costa Mesa, CA
09.2022 - 06.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths
- Taught proper procedures and strategies for success to new employees
- Maintained calm demeanor during high-volume periods
- Developed lesson plans, instructional materials and written practice tests for trainees and training courses
- Memorized recipes for specialty coffee beverages and seasonal offerings
Volunteer
UCI Medical Center
Irvine
06.2023 - 03.2024
- Assist nurses in proper help if needed
- Stay within assigned nursing unit, checking on patients if they are in need of anything
- Answer call lights at front desk
- Discharge patients by bringing them down to their designated pick up destination
- Restock carts with gloves, masks, disposable gowns, and etc.
- Carried laboratory specimens, results, and charts to appropriate departments
- Provided support and companionship to patients in need of assistance
- Reported patient requests, concerns, and other observations to staff
Retail Sales Associate
Abercrombie & Fitch
Costa Mesa
09.2021 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Handled price checks and merchandise transfers
- Restock shelves and racks, using product knowledge to suggest items to match customer needs
Education
Bachelor of Science - Public Health Sciences
University of California, Irvine
Irvine06.2026
Skills
- Spanish speaking
- Patient care
- Public Speaking
- Team Collaboration
- Supervision & Leadership
- Customer Service
- Good Work Ethic
- Planning and Organization
- Critical Thinking
- People Skills
- Team Building
- Friendly, positive attitude
- Adaptability and Dependability
- Attention to Detail
- CNA
- BLS/CPR certified
Timeline
Volunteer
UCI Medical Center
06.2023 - 03.2024
Barista Trainer
Starbucks
09.2022 - 06.2024
Retail Sales Associate
Abercrombie & Fitch
09.2021 - 02.2024
Bachelor of Science - Public Health Sciences
University of California, Irvine
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