Summary
Overview
Work History
Education
Skills
Timeline
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Jashua Morales

The Bronx

Summary

Enthusiastic and motivated individual passionate about customer service. Team player that also works well independently and a great communicator skilled in problem solving.

Overview

7
7
years of professional experience

Work History

Barista Trainer

Starbucks
880 White Plains Rd, Bronx NY
07.2024 - Current
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Developed training materials to enhance team knowledge of coffee origins and brewing methods.
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Provided ongoing feedback and coaching to improve team performance and morale.

Online Personal Shopper

At Home
300 Baychester Ave, Bronx, NY 10475
01.2024 - 07.2024
  • Curated personalized shopping experiences based on customer preferences and feedback.
  • Utilized online platforms to efficiently manage inventory and product selection.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with merchandising teams to enhance product visibility and appeal online.

Customer Service Associate

Walgreens
2750 Boston Rd, Bronx, NY, 10469
02.2023 - 07.2023
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in maintaining inventory levels, ensuring product availability for customers.
  • Processed transactions accurately using point-of-sale systems to enhance customer experience.
  • Collaborated with team members to improve store operations and service delivery.

Deli Worker

Big Deal Supermarket
1018 Morris Park Ave, Bronx, NY
01.2022 - 06.2022
  • Prepared deli meats and cheeses, ensuring quality and freshness for customer satisfaction.
  • Maintained cleanliness and organization of deli display cases to enhance product visibility.
  • Assisted customers with special orders and tailored recommendations based on preferences.
  • Operated slicers and scales efficiently, adhering to safety protocols at all times.

Teacher's Assistant

P.S. 041
3352 Olinville Ave, Bronx, NY, 10469
09.2019 - 06.2020
  • Assisted in implementing lesson plans and managing classroom activities.
  • Supported students with diverse learning needs through tailored instructional strategies.
  • Collaborated with teachers to create engaging educational materials and resources.
  • Facilitated small group sessions to reinforce key concepts and improve understanding.

Education

High School Diploma -

High School of Computers And Technology
800 East Gun Hill Rd, Bronx, NY, 10467

Skills

  • Leadership experience
  • Health and safety compliance
  • Customer service and assistance
  • Spanish speaking
  • Problem resolution

Timeline

Barista Trainer

Starbucks
07.2024 - Current

Online Personal Shopper

At Home
01.2024 - 07.2024

Customer Service Associate

Walgreens
02.2023 - 07.2023

Deli Worker

Big Deal Supermarket
01.2022 - 06.2022

Teacher's Assistant

P.S. 041
09.2019 - 06.2020

High School Diploma -

High School of Computers And Technology