Samantha Edwards
Brentwood
Summary
Energetic and passionate manager with a knack for leading teams to success, with 15 years in the industry. I thrive on turning challenges into opportunities and fostering collaboration. Committed to driving results and inspiring growth, I believe that a motivated team is the key to achieving greatness.
Overview
8
8
years of professional experience
Work History
Server Trainer & Bartender
Melo’s Pizza and Pasta
Brentwood
02.2024 - Current
- Trained new servers on menu offerings and customer service standards.
- Oversaw daily operations to ensure efficient service and adherence to quality protocols.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented training programs that improved server efficiency and guest satisfaction.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Key Holder Supervisor
Chilis Bar & Grill
Daly City, CA
08.2017 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Counted out cash drawers and balanced totals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
Education
RDA - Dentistry (Hygienist)
Horizon College
Brentwood, CAAssociate of Applied Science - Hospitality Administration And Management
San Jose City College
San Jose, CA05.2016
High School Diploma -
Freedom High School
Oakley, CA05.2013
Skills
- Strategic Planning
- Budgeting and Cost Control
- Reading Comprehension
- Managing Terminations
- Team Leadership
- Staff Management
- Food and Beverage Management
- Overseeing Employees
Timeline
Server Trainer & Bartender
Melo’s Pizza and Pasta
02.2024 - Current
Key Holder Supervisor
Chilis Bar & Grill
08.2017 - 12.2023
High School Diploma -
Freedom High School
RDA - Dentistry (Hygienist)
Horizon College
Associate of Applied Science - Hospitality Administration And Management
San Jose City College