Samantha Elston
Certified Training General Manager
Clarksville,TN
Summary
Team-oriented self-starter bringing 8 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Confident training leader with demonstrated planning, organizational and leadership abilities focused on getting results. Highly effective at educating people at all different skill levels. Seek similar role with Arbys company. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer years of progressive training experience and take on challenging new role at arbys. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure district manager position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Certified Training Manager
Arbys
Clarksville , TN
09.2022 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated technical training and personal development classes for staff members.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Assisted in development of employee assessments to measure training value.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated and prioritized required training courses for Type employees.
- Directed field training to enhance participants' skills.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Directed training programs and development paths for managers and supervisors.
General Manager
Arbys
Clarksville , TN
03.2022 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
Arbys
Clarksville, TN
02.2019 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Northwest High School
Clarksville, TN 08.2010 - 05.2014
Skills
New hire on-boarding
undefinedAccomplishments
Assistant of the year Award
“Dream big” value award
Timeline
Certified Training Manager
Arbys
09.2022 - Current
General Manager
Arbys
03.2022 - 09.2022
Assistant Manager
Arbys
02.2019 - 03.2022
High School Diploma -
Northwest High School
08.2010 - 05.2014
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