Samantha Escobar
Nevada City,CA
Summary
Im a wife and mother of 2. I currently work for the United States Postal Service. I have dedicated myself to becoming an asset to my company. I currently have completed my training
For On the Job trainer as well, as as becoming an academy instructor for all new hires. I pride myself on being a team player, but can work equally as well independently. I look forward to interviewing for your open position and possibly becoming part of your team.
Overview
7
7
years of professional experience
Work History
Sale Service and Distribution
Unites States Postal Service
02.2017 - 09.2023
- Operated company vehicles and equipment according to established safety procedures and policies.
- Managed routine maintenance activities such as system flushing, valve exercising and fire hydrant maintenance.
- Repaired equipment according to standard procedures and technical documentation.
- Interacted with customers as representative of company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma - General Education
Nevada Union High School
Grass Valley, CA06.1995
Skills
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Complex Product Knowledge
- Financial Transactions
- Investigate Claims
- Strong Telephone Etiquette
- Excellent Communication Skills
- POS Systems and Ordering Platforms
- Office Equipment
- Store Opening
- Understanding Customer Needs
- Filing Documents
Additional Information
Nevada county school board member 2005-2010
Nevada county little league board member 2005-2011
Music in the Mountains 2007-2020
Timeline
Sale Service and Distribution
Unites States Postal Service
02.2017 - 09.2023
High School Diploma - General Education
Nevada Union High School
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