Samone Lucas
Newark,NJ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
15
15
years of professional experience
Work History
Sales and Service Distribution Clerk
United States Postal Service, USPS
West New York, NJ
07.2020 - Current
- Enter change of address orders into computers that process forwarding address stickers
- Retrieve outgoing mail from customers
- Answer customers' questions about postal services and regulations
- Report any unusual circumstances that may interfere with mail delivery
- Set up and sort mail inside the office to prepare for street delivery
- Operated postage meters, mail sealers and labeling machines.
- Upsold postal services like insurance and tracking.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Handled over 20 calls per day to address customer inquiries and concerns
Mail Carrier
United States Postal Service, USPS
Roseland, NJ
11.2013 - Current
- Deliver packages and mail to businesses and residential addresses on foot or by vehicle
- Hold mail for customers who are away from delivery locations
- Leave notices telling patrons where to collect mail that could not be delivered
- Distributed mail on foot to residences and businesses, delivering to approximately 650 residential and/or business drops per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Price Accuracy Team Leader
Target
Vauxhall, NJ
02.2008 - 12.2019
- Responsible for POSR audits/inventory
- Loss Prevention Audits
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Initiated timely response to emails, voicemails and written correspondence.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
- Cross-trained and provided back up for customer service managers.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Handled 50+ calls per day to address customer inquiries and concerns
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ01.2023
High School Diploma -
Essex County Technical Vocational High School
Newark, NJ06.2005
Skills
- Managing schedules
- Customer Relations
- Workplace safety
- Creative Problem Solving
- Understanding Customer Needs
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Account Management
- Time Management
- Computer Proficiency
- Verbal and Written Communication
Accomplishments
- Certifications: CPR certified, First aid certified, Child Development Associate Credential, SORA License, TWIC Certified, Microsoft Certified ADP
Timeline
Sales and Service Distribution Clerk
United States Postal Service, USPS
07.2020 - Current
Mail Carrier
United States Postal Service, USPS
11.2013 - Current
Price Accuracy Team Leader
Target
02.2008 - 12.2019
Bachelor of Arts - Business Management
University of Phoenix
High School Diploma -
Essex County Technical Vocational High School
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