Samantha Estrada
Converse,Tx
Summary
With 17 years of extensive retail and management experience, this seasoned manager consistently sets and enforces high standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-building skills, combined with an organized nature and sound judgment, enable the maximization of team efficiency. A results-driven retail management professional, determined to exceed company sales goals and drive success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Home Health Caregiver- PRN
Emma's Angels Senior Living
01.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, daily living activities, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Enhanced patient comfort by providing compassionate and attentive care.
Store Manager/ Customer Service
Cash America
11.2015 - 05.2024
- Thrive in a highly challenging customer service environment
- Supervise employees to ensure goals are met and maintain budget requirements
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed daily operations to ensure the smooth function of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training, and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bookkeeping
HEB
09.2012 - 12.2015
- Reduced errors by implementing robust internal controls for bookkeeping procedures.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decision making.
- Ensured accurate bookkeeping by reconciling accounts and resolving discrepancies on a regular basis.
- Increased financial accuracy by streamlining bookkeeping processes and implementing organized filing systems.
- Working with staff accountants as needed
General Store Manager
Save Mart
04.2002 - 09.2012
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
- Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
- Led team meetings for clear communication of performance expectations, company updates, and policy changes to maintain a cohesive workforce.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
Education
GED -
Merced Adult School
Merced, CA06.1996
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Training and mentoring
Outstanding communication skills
Cash Management
Invoice Processing
Bookkeeping
Payroll Processing
MS Office expert
Cash Flow Management
Certification
- Notary Public Commission- Texas Certified
- CPR/AED Certification
Additional Information
Nick Frigo- (210) 527-9722- DM for Cash America
Becky Davila- (830) 549-9732- SM for Cash America
Latricia Ashton- (210) 365-9699 -Friend
Timeline
Home Health Caregiver- PRN
Emma's Angels Senior Living
01.2024 - Current
Store Manager/ Customer Service
Cash America
11.2015 - 05.2024
Bookkeeping
HEB
09.2012 - 12.2015
General Store Manager
Save Mart
04.2002 - 09.2012
GED -
Merced Adult School
- Notary Public Commission- Texas Certified
- CPR/AED Certification
Similar Profiles
Jordan MetzelJordan Metzel
Administrator in Training at Angels Senior LivingAdministrator in Training at Angels Senior Living
Jessica ClarkeJessica Clarke
Med Tech/Caregiver at Angels Senior LivingMed Tech/Caregiver at Angels Senior Living
Shakira QuinonesShakira Quinones
Medicine Technician at Angels Senior LivingMedicine Technician at Angels Senior Living