Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Samantha Falk

General Manager
Elba,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

General Manager

Fastenal Company
04.2022 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

On-site Account Representative

Fastenal Company
06.2021 - 04.2022
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Quoted prices, credit terms and other bid specifications.
  • Supported customer satisfaction through regular follow-up and communication.
  • Processed client payments and updated accounts.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.

Branch Operations Manager

Fastenal Company
04.2018 - 06.2021
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Launched new training program to boost employee skills and staff retention rate.
  • Complied with regulatory guidelines and requirements.
  • Maintained branch files for major accounts, investments and employees.
  • Maintained friendly and professional customer interactions.

Education

Diploma - General

East Jackson High School
Jackson, MI
05.2007

Skills

  • Customer Experience
  • Analytical Skills
  • Purchasing
  • Staff Training
  • Staff Motivation
  • Management Training
  • Training and Development
  • Outsourcing
  • Cost Analysis and Savings
  • Facility Management
  • Team Leadership
  • Budgeting and Cost Control Strategies
  • Negotiation
  • Operations Management
  • Data Review
  • Coaching and Mentoring
  • Vendor Partnerships
  • Problem Resolution
  • Safety Protocols
  • Performance Improvement
  • Inventory Control
  • Vendor Negotiations
  • Change Implementation
  • Verbal and Written Communication
  • Leadership
  • Product Costing
  • Administrative Skills
  • Sales Promotion
  • Communication Skills
  • Employee Scheduling
  • Safety Assurance
  • Time Management
  • Sales Expertise

Timeline

General Manager

Fastenal Company
04.2022 - Current

On-site Account Representative

Fastenal Company
06.2021 - 04.2022

Branch Operations Manager

Fastenal Company
04.2018 - 06.2021

Diploma - General

East Jackson High School

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Samantha Falk General Manager