Dynamic server, trainer and bartender, with expertise in high-volume dining and effective communication. Proven ability to foster customer loyalty and mentor team members, ensuring exceptional service and adherence to food safety standards.
Overview
2026
2026
years of professional experience
Work History
Server Trainer/Bartender
O'Brien's Irish Pub & Grill
Wesley Chapel, FL
08.2024 - 02.2026
Trained new servers on restaurant procedures, menu items, and performance strategies.
Trained new servers on customer service and proper food handling safety and procedures
Provided feedback on server performance, fostering a culture of continuous improvement.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Provided feedback and guidance to help servers develop industry skills and knowledge.
Implemented upselling techniques, boosting overall revenue for the restaurant.
Maintained knowledge of cocktails offered, what liquors are available, and what types of beers and if they were local or imported or a craft beers
Ensured knowledge of how to make cocktails and remembered what regulars prefer to maintain proper guest relations.
Dispensary Associate
Trulieve
Wesley Chapel, FL
2023 - 2023
Utilized point-of-sale systems for transaction processing and record-keeping tasks.
Followed proper HIPPA compliance guidelines.
Followed proper procedures that were evolving with the industry and state standards.
Maintained knowledge of what products works best for patients and what substitute products work when their preferred items were out of stock.
Solar Representative
Efficient Home Services
2022 - 2023
Examined available leads and helped produce the best route for solar panels per individual roof.
Ensured details were correct so customers had valid documents for an informed decison.
Bartender
Pebble Creek Golf Course
2021 - 2021
Prepared and served a variety of cocktails, beers, and wine to customers efficiently.
Maintained cleanliness and organization of bar area to enhance customer experience.
Assisted in inventory management, tracking stock levels.
Engaged with customers to provide personalized service and earn repeat customers.
Worked with a team during banquets to ensure food and drinks were accurate and properly handled.
Served high customer volumes during special events, nights, and weekends.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
Peabodys Billiards and Games
2016 - 2021
Provided exceptional customer service in fast-paced environment.
Accurately processed orders and managed payments efficiently.
Collaborated with kitchen staff to ensure timely food delivery.
Maintained cleanliness and organization of dining area and bar.
Set up and served large groups efficiently, working with team members as needed.
Maintained relationship with repeat customers.
Ensured knowledge of a constantly changing draft beer system, and what types of glasses each type needs and how to properly pour each; i.e stouts, ipas, sours, domestics, witbiers, etc.
Upsold to top shelf liquor and selling add ons for meals.
Ensured knowledge of the food menu and daily specials.
Supervisor/Pretzel Maker
Auntie Anne's Pretzels
2015 - 2016
Supervised daily operations to ensure efficient workflow and high-quality product output.
Trained and mentored team members on operational procedures and customer service standards.
Monitored inventory levels and coordinated stock replenishment to minimize shortages.
Trained on the baking process of making soft baked pretzels.
Took inventory and counted down the drawers and safe each changing shift.
Trained new employees on proper cash handling and food handling procedures.
Ensured proper handling of past due food and throwing it away according to proper food handling safety.
Education
High School Diploma -
South Lewis Senior High School
Turin, NY
Certification in Microsoft Word And Excel -
Howard G. Sackett Technical Center
Glenfield
Skills
Effective time management and organizational skills
High volume dining
Safe food handling
Menu memorization
Bar terminology
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team