Samantha Fernandez
Pleasanton,CA
Overview
6
6
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
San Jose, CA
01.2022 - 05.2024
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Barista
Starbucks
San Jose, CA
01.2020 - 11.2020
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Managed cash registers and handled transactions efficiently.
- Maintained cleanliness in all restaurant areas.
- Prepared various ground coffee blends.
- Assisted customers in understanding menu options.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
Barista
Crema Coffee CO
Alameda, USA
01.2019 - 05.2019
- Ensured timely delivery of high-quality beverages and snacks.
- Packaged ground coffee blends.
- Prepared gourmet coffee and tea beverages.
- Clarified menu options for customers.
- Kept work environment tidy, contributing to positive customer experiences.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Sales Associate
Peters Bakery
San Jose, USA
09.2018 - 11.2018
- Informed customers of bakery products, prices, and services.
- Responded to phone inquiries, providing information to customers.
- Fulfilled pastry orders for customers.
- Worked with fellow co-workers to open and close the shop.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Operated cash register to process customer orders accurately and efficiently.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service to foster satisfaction and loyalty.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
Crew Member
AMC Eastridge
San Jose, USA
01.2018 - 08.2018
- Assisted customers in buying, returning, or exchanging items purchased by offering refunds or movie credit
- Aided customers in finding the desired movie, meal or theater
- Answered phones and customer inquiries
- Kept bathrooms, floors, theaters, and counters clean and organized while working in a team environment
Education
High School Diploma -
Piedmont Hills High
San Jose01.2018
Associates of science degree - Some College
Evergreen Valley College
San JoseSkills
- Presentation Skills
- Effective Communication
- Sales Skills
- Relationship Building
- Conflict Resolution
- Organizational Skills
- Time Management
- Problem Solving
- Compassionate client care
- Medication coordination
- Housekeeping
- Daily living assistance
- End of life care
- First aid and safety
- Verbal and written communication skills
- Compassionate communication
- Patient care and companionship
- Empathetic listening
- Physical therapy support
- Daily living activities assistance
Awards
- Student of the month
- Honors List
- Future Doctorate Award
Timeline
Caregiver
IHSS In Home Support Services
01.2022 - 05.2024
Barista
Starbucks
01.2020 - 11.2020
Barista
Crema Coffee CO
01.2019 - 05.2019
Sales Associate
Peters Bakery
09.2018 - 11.2018
Crew Member
AMC Eastridge
01.2018 - 08.2018
High School Diploma -
Piedmont Hills High
Associates of science degree - Some College
Evergreen Valley College
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