Samantha Fernandez-Moris
Miami,FL
Summary
With nearly eight years of experience in customer service, my primary focus has been on ensuring customer satisfaction. I am dedicated to provide effective problem-solving solutions and addressing diverse needs. I also believe in the importance of teamwork to achieve collective success. As a quick learner, I embrace new opportunities to learn and explore new experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Everglades Mechanical AC & Refrigeration LLC
01.2022 - Current
- Generated repeat business through exceptional
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Pharmacy Technician
Publix
01.2018 - 01.2022
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Associate of Science - Pharmaceutical Sciences
Miami Dade College
Miami, FL06.2022
Skills
- Satisfaction monitoring
- Customer Engagement
- Customer Needs Assessment
- Customer Retention
- Incidents management
- Customer Service
- Production
- Fast learner
Certification
- CPM - Certified Professional Manager
- Licensed CPR CERTIFIED - 2018-2024
Reading Books
Whenever i have the free time, i always prioritize reading books, as it allows me to immerse myself in different worlds and perspective
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Everglades Mechanical AC & Refrigeration LLC
01.2022 - Current
Pharmacy Technician
Publix
01.2018 - 01.2022
Associate of Science - Pharmaceutical Sciences
Miami Dade College
- CPM - Certified Professional Manager
- Licensed CPR CERTIFIED - 2018-2024
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