Samantha Ferries
Independent Pet Sitting Business
New Glarus,WI
9
years of professional experience
Dedicated customer service professional with over 10 years in the pet industry, specializing in veterinary reception and retail leadership. Expertise in client communication, scheduling, and administrative support, effectively managing multiple priorities in fast-paced clinic environments. Committed to enhancing client experiences and ensuring exceptional care for pets and their owners.
Work History
Customer Service Representative
10 Months- Greeted clients and pets, delivering courteous front-desk support in a busy veterinary setting.
- Answered multi-line phones, relayed messages, and prioritized urgent client concerns.
- Scheduled appointments and coordinated follow-up visits using practice management software.
- Processed payments, prepared invoices, and verified accurate transaction records.
Owner
6 Years 8 Months- Delivered dog-walking and pet-sitting services, ensuring consistent care for multiple long-term clients.
- Coordinated client appointments to optimize service delivery, marketing, and client communications independently.
- Cultivated strong relationships with pet owners through dependable service and personalized attention.
Sales lead
1 Year 9 Months- Managed daily store operations as key holder, ensuring smooth opening and closing processes.
- Coached team members on effective sales strategies and delivered exceptional client service.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty.
- Manage daily store operations as key holder and opening/closing manager.
Receptionist, (CSR)
5 Years 7 Months- Greet patients as first point of contact and manage high-volume phone system to ensure efficient client communication.
- Schedule appointments, process payments, and maintain accurate medical records.
- Assist veterinarians and technicians with patient intake and care during busy clinic hours to streamline workflow.
- Maintain a clean, organized, and calming reception area to enhance client experience.
- Organize and maintain reception area to create a clean, calming environment that enhances overall client experience.
Assistant Manager
2 Years 8 Months- Managed daily store operations, including scheduling and inventory management, to ensure smooth functioning.
- Increased repeat business through relationship building and attentive customer service.
- Coordinated adoption events and seasonal community promotions to enhance community engagement.
- Facilitated training for new staff on POS systems, customer engagement, and store policies to improve service quality.
Education
Degree - Culinary Arts
High School Diploma
Skills
Customer service
Appointment scheduling
Client communication
Veterinary Knowledge
Pet Care Support
Organization & Time Management -
Problem solving
Business Operations
Team Leadership & Staff Coordination -
Inventory & Supply Management -
Healthcare Communication
Pet handling
Timeline
Customer Service Representative
Animal Hospital Of Verona
12.2025 - CurrentRead More
Sales lead
Mounds Pet Food Warehouse
02.2024 - 11.2025Read More
Owner
Independent Pet Sitting Business
02.2020 - CurrentRead More
Receptionist, (CSR)
Whole Pet Veterinary Clinic
02.2020 - 09.2025Read More
Assistant Manager
Montecito Pet Shop
05.2017 - 01.2020Read More
Santa Barbara High School
High School Diploma
Read More
Santa Barbara City College
Degree from Culinary Arts
Read More
Personal Information
Title: Veterinary & Health Reception Specialist | 10+ Years of Client Care Experience