Samantha Stratton
Saint Cloud
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Responds to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, creating friendly environment and minimizing complaints with top-notch service. Dedicated customer service professional with experience selling various types of retail products and exceeding sales goals. Versed in retail marketing and offering superior problem-solving skills. Promptly handles customer inquiries and maximizes satisfaction.
Overview
9
9
years of professional experience
Work History
Boutique Owner
Blissful Boutique
01.2020 - Current
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Sales manager
Lead generation
CVS Call Center
09.2020 - 07.2023
- Product education
- Conflict resolution
- Call escalation, Researching
- Problem resolution
- Data entry
- Product knowledge
- Member account management
- Customer service
- Call center procedures
- Order processing
- CRM software
- Multi-line telephone operations
- Complaint documentation
- Provider identification
- Client communication
- Report generation
- Customer consulting
- Team development
- Opening and closing accounts
- Account updating, Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved product and service issues promptly
- Refilled medications for members promptly
- Used the following networks daily Microsoft teams, Windows
- Webcam, Emailing.
OFFICE ASSISTANT
Garys Grading INC
03.2016 - 08.2020
- Provided exceptional service, welcoming guests, managing mail and working with management to address challenges
- Took accountability for completing required administrative paperwork and business administration duties
- Supported office staff and management with errands, deliveries and appointment setting
- Created flyers, brochures, and PowerPoint presentations for meetings and events
- Assisted with scheduling work for our employees.
Education
High School Diploma -
Saint Cloud High
Saint Cloud, FL05-2017
Saint Cloud High -
05.2017
Skills
- Product education
- Conflict resolution
- Well experienced in Microsoft word, excel, and teams
- Call escalation
- Lead generation
- Researching
- Problem resolution
- Data entry
- Product knowledge
- Member account management
- Customer service
- Call center procedures
- Order processing
- CRM software
- Multi-line telephone operations
- Complaint documentation
- Provider identification
- Client communication
- Report generation
- Customer consulting
- Team development
- Opening and closing accounts
- Account updating
Accomplishments
I have successfully managed and operated a online clothing boutique.
Timeline
Lead generation
CVS Call Center
09.2020 - 07.2023
Boutique Owner
Blissful Boutique
01.2020 - Current
OFFICE ASSISTANT
Garys Grading INC
03.2016 - 08.2020
Saint Cloud High -
High School Diploma -
Saint Cloud High
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