Samantha Flores
Fresenius Kidney Care
Reading,PA
1
Certification
11
years of professional experience
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with medication preparation, patient interactions, and inventory management. Utilizes precise attention to detail in supporting pharmacy operations. Knowledge of pharmaceutical protocols and effective communication with healthcare teams.
Work History
Patient Care Technician
2 Years 6 Months- Monitored patients' vital signs and dialysis treatment progress to ensure safety and effectiveness.
- Assisted in the setup and maintenance of dialysis machines, ensuring compliance with healthcare standards.
- Educated patients on dialysis procedures and self-care techniques to enhance treatment adherence.
- Collaborated with healthcare team members to develop individualized patient care plans for optimal outcomes.
- Led quality assurance initiatives to maintain high standards of infection control within the dialysis unit.
- Conducted routine inventory management of medical supplies, optimizing resource allocation for efficient operations.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
Home health Aide
1 Year 1 Month- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Participated in developing individualized care plans based on medical orders and assessments.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Recognized emergency situations and implemented appropriate procedures.
Home Health Aide
2 Years 10 Months- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Receptionist
4 Months- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Pharmacist Assistant
2 Years 1 Month- Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
- Organized inventory of pharmaceuticals to ensure proper stock levels.
- Provided customer service to patients by answering questions related to prescription medications and refills.
- Verified accuracy of prescriptions filled by comparing data on screen with hard copy of prescription.
- Collaborated with pharmacists regarding drug interactions, contraindications, dosage requirements, side effects, storage instructions and expiration dates.
- Received incoming orders from wholesalers and suppliers.
- Performed quality assurance checks on all medications dispensed before releasing them to customers.
- Handled cash register transactions accurately and efficiently while maintaining appropriate records according to regulations.
- Stocked shelves with merchandise according to established procedures.
- Greeted customers upon arrival in a friendly manner while offering assistance when needed.
- Followed company policies and procedures relating to HIPAA compliance.
- Adhered to all applicable laws and regulations pertaining to controlled substances dispensing practices.
- Participated in continuing education courses relevant to pharmacy assistant duties.
Shift Manager
1 Year 5 Months- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
Education
Associate of Science - Criminal Justice
- Criminal Justice
High School Diploma
Skills
Behavioral Management
Progress Documentation
Care Plan Management
Client documentation
Care plan assessment
Case Management
Schedule Management
Vital signs monitoring
CPR certification
Patient observation
Blood glucose testing
Basic life support
Infection control standards
Catheter care
Specimen collection
Phlebotomy techniques
Professional bedside manner
Patient services
Emergency response
Infection prevention
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Languages
Spanish – Able to speak, read and write very fluently.
Timeline
Patient Care Technician
Fresenius Kidney Care
12.2023 - CurrentRead More
Home health Aide
C and T – The Bronx
08.2022 - 09.2023Read More
Receptionist
Mid-Bronx Endoscopy – The Bronx
07.2020 - 11.2020Read More
Home Health Aide
Caring Professionals – The Bronx
09.2019 - 07.2022Read More
Pharmacist Assistant
Med-RX – The Bronx
07.2017 - 08.2019Read More
Shift Manager
Checkers – The Bronx
03.2015 - 08.2016Read More
Herbert H Lehman Highschool
High School Diploma
Read More
Borough of Manhattan Community College of The City University of New York
from Criminal Justice
Read More
John Jay College of Criminal Justice of The City University of New York
Associate of Science from Criminal Justice
Read More