Samantha Fogle
Verona,PA
Summary
Adaptable professional with a strong history in customer service and data entry. Proven ability to resolve complex issues while maintaining HIPAA compliance. Recognized for enhancing patient experiences and promoting office efficiency, showcasing effective communication and attention to detail in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Chiropractor’s Assistant/Front Desk Receptionist
Health Horizons
Oakmont, PA
01.2023 - Current
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Trained new hires on office standards and how to maintain the balance between both front desk and assistant duties.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Server
Burgatory Bar
Murrysville, PA
06.2021 - Current
- Excelled in multitasking by overseeing several tables concurrently with consistent service satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Gateway Senior High School
Monroeville, PA2019
Skills
- Customer service
- Data entry
- Insurance processing
- HIPAA compliance
- Effective communication
- Detail orientation
Timeline
Chiropractor’s Assistant/Front Desk Receptionist
Health Horizons
01.2023 - Current
Server
Burgatory Bar
06.2021 - Current
High School Diploma -
Gateway Senior High School