Samantha Fox
Mesa
Summary
To gain a position in a secure company that both develops proven skills and strengthens new ones, while encouraging positive team engagement.
Overview
7
7
years of professional experience
Work History
Senior Collections Representative
Equiant Financial Services Inc.
Chandler, AZ
05.2022 - Current
- Make 150-250 outbound calls per day in attempt to reach a right party
- Take inbound collection calls within 30 seconds of sitting queue
- Follow FDCPA guild lines while probing for payments
- Assist customer with payment resolutions in order to resolve delinquency on account
- Skip trace on accounts to ensure all possible information is current , in order to better reach the debtor
- Negotiate effectively in order to resolve matter of delinquency prior to matter being escalated to clients
- Take inbound escalation calls from representatives whom need a better talk off to resolve call
- Also provide additional help to representatives on escalation line
- Adhere to daily metrics and attendance policies
Retention Specialist
AT&T
Mesa, AZ
10.2020 - 05.2022
- Take 20-30 incoming calls daily
- Ask discovery questions in order to identify key issues and resolve matter to retain consumers
- Meet a sales goal of 1-2 sales minimum each work day
- Follow metrics/ cobc requirements
Collection Representative
Equiant Financial Services
Chandler, AZ
03.2019 - 09.2020
- Make 150-250 outbound calls per day in attempt to reach a right party
- Take inbound collection calls within 30 seconds of sitting queue
- Follow FDCPA guild lines while probing for payments
- Assist customer with payment resolutions in order to resolve delinquency on account
- Skip trace on accounts to ensure all possible information is current , in order to better reach the debtor
- Negotiate effectively in order to resolve matter of delinquency prior to matter being escalated to clients
- Take inbound escalation calls from representatives whom need a better talk off to resolve call
- Also provide additional help to representatives on escalation line
- Adhere to daily metrics and attendance policies
Education
High School Diploma -
Florence High School
Skills
- Microsoft Excel & Microsoft Word
- CRM software
- De-escalation tactics
- Negotiation
- Customer Experience
- Sales & Retention
Timeline
Senior Collections Representative
Equiant Financial Services Inc.
05.2022 - Current
Retention Specialist
AT&T
10.2020 - 05.2022
Collection Representative
Equiant Financial Services
03.2019 - 09.2020
High School Diploma -
Florence High School