Hi, I’m
Tammy Martin
Summary
Medical biller/accounts receivable specialist with 20+ years of experience in the medical profession. Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities.
Overview
23
years of professional experience
Work History
Providence Health & Services
Senior Collections Representative
02.2020 - Current
Job overview
- I am responsible for placing calls to patients & insurance companies regarding outstanding balances on accounts in attempt to collect payment, submitted appeals for claim denials, created & tracked trending denial issues spreadsheet.
Orlando Health Physician Associates
Insurance Verification Specialist
10.2018 - 09.2019
Job overview
- I was responsible for verifying insurance coverage and benefits by online portals or phone calls to insurance companies and relaying this information to the physician offices.
Associated Billing Services
Medical biller
02.2017 - 07.2018
Job overview
- I was responsible for all aspects of revenue management including data entry, verifying insurance, entering charges, telephoning insurance carriers/patients seeking resolutions on accounts, writing appeals, payment posting, and patient collections.
HealthCare Support
Accounts receivable
08.2016 - 02.2017
Job overview
- I was responsible for telephoning insurance carriers and patients seeking resolutions on outstanding accounts and writing appeal letters.
Florida Hospital Deland
Registrar
03.2015 - 09.2015
Job overview
- I worked in the emergency room registering patients
- I was responsible for providing excellent customer service, data entry, insurance verification, collecting payments, securing patient valuables in safe, and petty cash drawer.
NCG Medical
Accounts Receivable Clerk
04.2013 - 03.2015
Job overview
- I was responsible for entering office charges, telephoning insurance carriers/patients seeking resolutions on accounts, writing appeal letters, entering payments and adjustments, setting up payment plans, and taking payments over the phone.
Select Staffing
Medical Biller/Medicare collector
05.2012 - 04.2013
Job overview
- I worked from home as a medical biller and Medicare collector for the Lubbock Heart & Surgical Hospital.
Lubbock Heart & Surgical Hospital
Biller
01.2008 - 04.2012
Job overview
- I was responsible for downloading/uploading claims, reviewing for accuracy prior to submitting to insurance carriers, reviewed & distributed unbilled report to department directors
- I was responsible for training new employees on billing and A/R
- Accounts Receivable:
- I was responsible for telephoning insurance carriers/patients seeking resolutions on accounts, writing appeal letters, confirming claims processed correctly by contract, calculated patient's in-network share for out of network payors, taking patient payments, and setting up payment plans
- I worked with all payers including Medicare, Medicaid, Tricare, commercial payers, and HMO's.
Highland Community Hospital
Admitting Rep
02.1999 - 04.2008
Job overview
- Worked in the ER registering patients, data entry & collecting copays.
Education
International Business College
from Legal Assistant
1998
Daytona Beach Community College
GED
1995
Skills
- Microsoft Excel, Microsoft Word, Emdeon, HMS, PerfectCare, Medisoft, Epic, Medicare Manager
- Type 65 wpm, Ten key
- Medical Terminology
- Prior Authorization Processing
- Data Verification
- Insurance Terminology
- Insurance Plan Verification
- Insurance Documentation Processing
- Customer Service
- Denied Claims Identification
- Database Management
- Accounts Payable and Accounts Receivable
Timeline
Senior Collections Representative
Providence Health & Services
02.2020 - Current
Insurance Verification Specialist
Orlando Health Physician Associates
10.2018 - 09.2019
Medical biller
Associated Billing Services
02.2017 - 07.2018
Accounts receivable
HealthCare Support
08.2016 - 02.2017
Registrar
Florida Hospital Deland
03.2015 - 09.2015
Accounts Receivable Clerk
NCG Medical
04.2013 - 03.2015
Medical Biller/Medicare collector
Select Staffing
05.2012 - 04.2013
Biller
Lubbock Heart & Surgical Hospital
01.2008 - 04.2012
Admitting Rep
Highland Community Hospital
02.1999 - 04.2008
International Business College
from Legal Assistant
Daytona Beach Community College
GED
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