Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Frailey

Soddy,TN

Summary

Dynamic professional with a strong background in customer service and education, notably as a Barista Shift Lead at Dutch Bros. Proven ability to foster loyalty through personalized service and maintain cleanliness standards. Excellent communication and teamwork skills, complemented by a commitment to personal integrity and time management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Dutch Bros
01.2025 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Substitute Teacher, K-12

ESS
09.2024 - 12.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Barista

Dutch Bros
11.2023 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Special Education Teacher Assistant

Hamilton County School District
08.2023 - 05.2024
  • Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
  • Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
  • Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
  • Helped classroom teachers achieve instructional objectives.

Physical Education Teacher's Assistant

Geary County Usd 475
08.2022 - 05.2023
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
  • Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
  • Led exercises and physical activities to engage students and develop physical skills.

M1A2 Armor Crewman

Army
06.2019 - 07.2022
  • Increased operational readiness by meticulously maintaining personal weapons and protective gear, adhering to strict military standards.
  • Collaborated with fellow crew members to establish a strong sense of camaraderie, fostering trust and dependability among team members.
  • Improved combat readiness through rigorous training exercises, resulting in increased crew proficiency and confidence.
  • Developed strong leadership capabilities through continuous professional development courses tailored for M1A2 Armor Crewmen leaders.

Hostess

Red Robin
11.2018 - 05.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Mathematics

AMU
Online
04-2027

High School Diploma -

Wilsonville High School
Wilsonville, OR
06-2019

Skills

  • Cleanliness standards
  • Excellent teamwork
  • Friendly, positive attitude
  • Personal integrity
  • Time management
  • Excellent communication

Certification

Currently pursing a certificate in AUTOCAD

Timeline

Barista Shift Lead

Dutch Bros
01.2025 - Current

Substitute Teacher, K-12

ESS
09.2024 - 12.2024

Barista

Dutch Bros
11.2023 - 12.2024

Special Education Teacher Assistant

Hamilton County School District
08.2023 - 05.2024

Physical Education Teacher's Assistant

Geary County Usd 475
08.2022 - 05.2023

M1A2 Armor Crewman

Army
06.2019 - 07.2022

Hostess

Red Robin
11.2018 - 05.2019

Mathematics

AMU

High School Diploma -

Wilsonville High School

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Samantha Frailey